Chick-fil-A — Restaurant in Cleveland

In the dynamic world of fast food, Chick-fil-A presents a curious tableau of employee interactions, resembling more a comedic routine than a culinary endeavor. Stepping into this fast-food domain feels like entering a bustling workshop, where the assembly line for a simple chicken sandwich becomes a whimsical performance.

Behind the counter, a scene unfolds, echoing the classic joke about changing a lightbulb. How many employees does it take to bag a chicken sandwich? The answer seems to be a multitude – one guiding the process, a legion executing the steps, and a host overseeing the entire operation to ensure precision. Each visit to Chick-fil-A inadvertently becomes part of this choreography, with a congregation of seemingly unoccupied employees offering guidance to a lone individual tasked with mastering the art of sandwich preparation.

Amidst this orchestrated chaos, one might ponder: Is it simply chicken? The straightforward culinary offerings at Chick-fil-A stand in stark contrast to the perpetual commotion within its confines. Two lanes of eager patrons, often fueled by the urgency of time and perhaps divine patience, wait in vehicular limbo. Horns sound, grievances are aired, and the youthful order-takers navigate the challenges of impatience, treated as mere mortals in the fast-food hierarchy.

The gastronomic charm, however, remains elusive. Chick-fil-A, despite its social media acclaim and role as a symbol of fast-food excellence, doesn't deliver a transcendental experience. The food, while palatable, falls short of the lofty expectations set by the fervor and the crowds clamoring for a taste of the acclaimed fare.

In the cinematic narrative of fast-food adventures, Chick-fil-A assumes the role of a lighthearted comedy, where the hype surrounding it may overshadow the simplicity of its offerings. While the chicken may not soar to celestial heights, the perpetual loop of employee assistance and supervision adds a layer of absurdity to this...

Chick-fil-a used to be our go-to. Oh man, the chicken sure does taste so good. And ALL the staff were so friendly and efficient. Well, fast-forward to today. I avoid this location at much as possible. They have REALLY jacked up the prices in recent years to the point where it is not even close to a good value, which is interesting because this place (and all locations) used to be perhaps the best value for fast food. But with the crazy pricing and small portions (yeah, the chicken filets are tiny in comparison to literally EVERYWHERE else).

Beyond that, this place just doesn't have the same feel. Overall, the staff isn't friendly. And having to go try to get a refill or something that you forgot, numerous staff will certainly notice you, but then pretend they didn't. They have lost the amazing service they once had years back.

And make no mistake.... the stupid Door Dash orders and their staff picking up orders, will take priority over you. It doesn't just effect Chick fil a, its a pretty bad problem at lots of places now, but Chick fil a is a pretty bad offender in this regards. There should be someone at the register taking MY order. But often, I stand there and see somehow that with tons of staff they are still spread too thin for those dining in.

And the parking lot is atrocious (just like almost every other location). And cars trying to get into this place causes all kinds of backups IN THE STREET! And some of the not too bright customers, will stop and block the flow of traffic for people trying to park or get in drive through. I feel like management needs to be on this issue. But, it seems like no one really cares.

There's not really anything this place could do to motivate me to want to come back. This review isn't just from one or two visits, but MANY visits over the last four years. Its not on my permanent ban list YET but its very close. I only go when I am bugged enough by my...

I was really disappointed with my recent delivery experience. Having worked at this location before, I understand the expectations for service. I placed an order for delivery, and my app notified me that it had arrived. However, when I went outside to retrieve it, there was no food at my door.

I immediately called Chick-fil-A, and Tammy answered. After I explained the situation, she put me on hold and later informed me that the order had been delivered, suggesting I check my Ring doorbell footage. I explained that I had already checked and had not received my food. After repeating this multiple times, I mentioned that there are two houses with the same house number in my neighborhood, so the order may have been misdelivered.

After putting me on hold again, Tammy confirmed that the food had indeed been delivered to the wrong house. Instead of preparing a fresh order, the delivery driver simply retrieved the food from the other house and dropped it off at my door. Unfortunately, by the time I received it, my meal was cold, and the order sticker confirmed that the food had been sitting for nearly an hour.

I paid $$$ for a meal that should have arrived fresh at my door, especially since I paid extra for delivery. I could have picked it up myself, but I’m currently sick and relied on the service I paid for. In past experiences with delivery, food that was misdelivered was remade and redelivered properly, which is what should have...