Lady Luck MTS Bar & Grill — Restaurant in Cleveland

The bartender's costumer service was HORRIBLE, the only reason they get two stars is because of the gentleman in the kitchen. I read bad reviews before leaving my house today online and still decided to give it a try looking for potato skins near me, in which they did not have. The menu was very inaccurate as far as three items I attempted to order that they did not have. Therefore, I chose to order fried okra and mozzarella sticks. The menu was taken from me when I was still ordering, so when I finally got another menu I ordered wings with a different bartender After about an hour of waiting for my food, I attempted to order a round of drinks with the original bartender and followed up on my drinks 30 minutes later because apparently she forgot, she brought me shots when I ordered drinks and had an attitude when I asked for ice and juice in the drinks as I am not a big drinker and need juice to drink it. She finally gives me two separate paper bags, one has my okra the second has the wings that I ordered with the other lady. I let the bartender, I believe her name was Kisha, know that I did not receive my mozzarella sticks and she instantly started yelling at me that she was not the kitchen and I had to wait until the kitchen gave them to me. My main issue was that I was not complaining but advising her, I ordered the wings with a different lady and did not want her to assume with giving me two bags that I had my complete order that I had already paid for, I never expected to be yelled at, cussed out and disrespected for checking on my order from over an hour prior. Eventually I tried to follow up with the other bartender as I was scared to follow up with the extremely rude one and she acted like she was scared to follow up with the kitchen. The guy from the kitchen advised me that there were no mozzarella sticks and purchased me a drink for my bad experience and refunded my money, which was a great gesture but I wouldn't support again with bartenders that yell at you for following up on an appetizer order placed in the 8 o'clock hour that is still not received after 10:30 and unapologetic when you follow up, please train Kisha or whatever her name is in...

I rarely leave reviews, but my experience at Lady Luck LT Bar and Grill was disappointing enough that I feel others deserve a warning. From the moment I walked in, the environment was off — unwelcoming, tense, and far from what you'd expect at a local bar and grill. The service was extremely rude, and unfortunately, that attitude seemed to come from the top down. The owner in particular was shockingly disrespectful, not just to me but to others around me as well. It's one thing to have an off day, but this seemed to be standard behavior. The food was no better. I ordered a simple burger and fries, and what I received looked and tasted like it had been microwaved. The fries were soggy and limp, and the burger was just sad — absolutely not worth the price they’re charging. For what they’re asking, you'd expect at least fresh, decent-quality food, but this was far from it. Between the poor food quality, inflated prices, and toxic atmosphere created by the staff (especially the owner), I honestly have no idea how this place is still in business. I won’t be returning, and I’d strongly advise others to take their...

Extremely poor customer service, will never patronize again.... The place has a lack of accountability for customer service and customers in general. A few weeks back I placed an order online, only to go pick it up and was told by the bartender that they do not have online orders even though I had the receipt showing that I had paid online with their establishment name and logo in my email, I was still denied my refund back which was $30, and they did not provide me any food or accommodation for the inconvenience of having online order on the website which they proclaim was not active and they were not processing any online orders. I received the complete runaround when it came to talking to a manager it was complete and utter three ring circus trying to get my money back which never happened nor did I receive food, or a certificate/voucher with the $30 to spend in the business. Not worth the hassle. After calling several times management only called me back once, no refund was given even though they were very well aware that they were not processing online orders so it was just like I gave them...