Si Señor Mexican Restaurant — Restaurant in Cleveland

We like supporting this location because it is owned by one of our son's friends parents. Normally I would rate the restaurant higher but our experience here today was awful. :( We ate at Si Senor today with friends for lunch and took home meals for our older kids who had off school today. When asked if the Flautas had green peppers because they make me sick [and I thought I remembered they had peppers], the waitress said NO green peppers. When ordering the waitress repeated our order 2 and 3 times making me confident that our orders would come correct. Flautas were delivered with green AND red peppers. They were crispy that when peppers were removed I basically had pieces of crisp tortilla and shredded chicken. The waitress took her time in every aspect - we were not in a hurry but it was not effective time management...delivering meals literally one item at a time, drinks, condiments, requested 2 boxes and a soup container and it literally took 10 minutes for her to bring us 1 box, a soup container, and then the 2nd box. She brought our checks and i had to ask for take home meals. Our take home meals were 3 chicken enchiladas and 1 cheese quesadilla [emphasized cheese only and we joked it was for our son who was picky]. Paying for our bill, was a nightmare. We had a coupon that we presented at time of order. The cashier didn't take it off before bringing our bill. She couldn't figure out how to use the cash register. She had to try to find someone several times to help her. When we got home - the cheese quesadilla was incorrectly packed with a shredded chicken with peppers [and no visible cheese] and was soggy from the liquids of sour creme and lettuce mixture it was boxed up with but not ordered. My son refused to eat it and I ended up having to make him a cheese quesadilla at home myself. My daughter's enchiladas she said were soggy and tasted like burnt oil/grease. Hopefully this was just a fluke but experiences with flaws throughout sure Don't help bring repeat...

First and foremost I want to say that I've been in the service industry for over 20 years, so I hardly ever complain. I have done over 100 Google reviews and this is only my 3rd 1 star rating. First, it was freezing inside and asked if the heat could be turned up a bit, it never was. 2nd, and WAY worse was the food was disgusting and nothing was done about it. Both my sister and I got the chicken enchiladas and the chicken was cold and hard and the water that the chicken was in wasn't drained so the tortillas were soaked and soggy. Ok, I get this can happen from time to time. We let our server know and nothing was done about it. So one of two things happened, rather she never told a manager or she did and the manager didn't care. They didn't offer to make us new ones or let us switch our order. We each took one bite and didn't touch them again. She cane back and offered us boxes and we said no because they were SO gross. Then she brings the check and we were charged full price even though they weren't touched. Now I see why we were 1 of 4 tables in the entire place during the dinner "rush". I told our server it was b.s. that nothing was done, said I will pay the bill, which I shouldn't have done, but I was so ticked off, I just simply told het that we would never be back and when places are run that poor, that's the reason there was nobody in there. I would imagine this place won't be there much longer, with no customers, there's no business. Hence once again why there was nobody in there. I'm only giving 1 star because I can't give 0! Just...

Terrible service. I was pretty much completely ignored the entire time I was there. I sat at the bar and the bartender was missing most of the time I was there, he was either somewhere out of sight or eating Krispy Kreme donuts at the end of the bar. Someone else checked on me after I sat there wanting to order for over 20 minutes. My food was mediocre at best. No one bothered to ask how anything was. I sat there for at least another half hour after I finished eating before anyone spoke to me and I was finally able to ask for my check. 10 minutes later someone else brought over the tab. To my delight there was a QR code on the tab which allowed me to pay the bill from my phone (otherwise I would have sat there even longer) I promptly paid my tab and left, seeing that I had been ready to pay and leave for 40 minutes at this point. I had a server follow me out to my car asking if I paid my tab!!! Seriously?!?!?! If I had planned on waking out without paying I would have done so easily while I was being ignored. I wouldn’t have sat there waiting for as long as I did. I would have left when I wanted to rather than sitting there feeling like I was being held hostage because I knew I had to pay. It amazes me that I was treated like a thief after waiting patiently for the...