The Best Thing Smokin Bbq Llc — Restaurant in Cleveland

On August 11 2020 I went to try out some of their food first of all the menu online and the menu in the restaurant is different second I tried calling before coming an all I got was a recording.The prices online are much cheaper than in the restaurant.I tried to email the restaurant but no response until hours later. When I got to the restaurant there was a heavy set man an a older man. I asked for the dirty rice which was advertised online for 10.00 the older man said it was 12.50 I told him online it stated it was ten dollars he was smart mouth an said look at the price on the board. I then asked how much was a rib sandwich I was told they don't sell rib sandwich 🥪. They told me a dinner 🍲 was 14.00 which was to expensive for me. I asked about the rib tips I then was told by the older man that they don't sell rib tips when I could plainly see rib tips dinner on the menu. Then the heavy set man said to the older man you could have at least cut some rib tips off of the ribs. Then the older man told me he could give me a single bone of rib for 3.00 a bone . I said 3.00 a bone the older gentleman got smart again an said yes three dollars . while I was ordering the older gentleman was taking other people orders which was very rude. So I ended up only ordering the dirty rice for a friend of mine an that's the only reason I ordered that I will never go there again rude service. Different prices an to top it off I had to wait 45 minutes for my food that was done while the two men laugh and talked.Then the heavy set man asked me was I ready for my dirty rice...

So Tuesday I ordered from The best thing smokin over Ubereats. The food was pretty good. So I decided to give them another shot, seeing as how the food was good, they are close and on Ubereats. Well today I called from my place of business and was hung up on after a guy answered the phone with no hello or greeting ,but said "call back with your number unblocked" and hung. So I called back because like I stated I was on the work phone and I only wanted to ask a question. A different guy answers the phone. "Well sir I just called and got hung up on and all I wanted to do was ask a question ." " Well I'm not even supposed to take private calls but since I'm on the phone now you can go a head and ask." " Well that was very unprofessional, I can understand not taking an order from a private number, but to just hang up on someone calling in (to your establishment is very tacky). And since it's against your policy to answer private calls I don't want you breaking the rooms for me." I'm slightly disappoint because I had high hopes for this location. Every call coming in that line should be viewed as money. But with attitudes like this I'll be scratching them off my list. I value how my dollar is spent. They definitely need to separate the business and personal.

S/n The reason I was calling in the first place is because the ubereats website isn't written well. I wanted to know how many wings came with a snack pak vs. "wing" and what type of dessert was "all desserts" because there is no list of the items. I should've...

Haven’t gotten a chance to try the food, they never answer the phone ... Angies it is 😒

UPDATE: I took a leap of faith and stopped in. First thing I noticed was that the prices online and posted in window are different. There was an older guy who took my order, could be more presentable, and have less attitude. (Example: I asked for a chicken dinner , instead of politely correcting me he got an attitude and said “chicken dinner? We don’t got that, you mean wing dinner?”)

I ordered 2 WING dinners, one with greens and yams and the other with yams and Mac & cheese. Well they didn’t have any yams, and they only had one serving of greens (which was pretty much another serving of meat). So I ended up with 2 chicken dinners , one with fries and Mac and the other with green and Mac.

While waiting on my food I watched the older guy ignore ( 3 ) phone calls. I heard him mention “they all call and say the same thing, I’m just calling to see if y’all open”. Explains why my call wasn’t answered.

Anywho got my food got home, chicken was GREAT , well the two out of five pieces that were done. The greens was only one fork full and the rest was just meat. The Mac was Ok, and the fries were perfect. The sauce was good too, reminds me of Harvard Express BBQ and honey mustard blend...

To the owner, If you need someone with excellent customer service skills, and also a passionate and fantastic cook, shoot me an email...