New Taste of China — Restaurant in Clifton

Had the worst customer service at this place. We ordered over $50 worth of food through their online ordering. Part of our order was a pint of vegetable lo mein and we ordered a chicken and broccoli combination. The online drop down menu for the combination had rice options, but in the special instructions we asked for the rice to be subbed out with vegetable lo mein instead. A few minutes after submitting the order, we got a phone call from the restaurant. A girl stated that they were out of vegetable lo mein for the combo platter. I asked if what that meant regarding the pint we had ordered. She said she didn't know, her manager just told her to call and say they were out of it for the combination platter. I said "are you out of stock or is it just not an option for the combination?" she said she needed to check and put me on hold. I sat on hold for over 10 minutes. Finally, I hung up and called back, to which the line picked up but no one said anything and I sat there saying hello while I heard them talking in the background for over 5 minutes. I hung up again and called back and at that point they just picked up and hung up. I got in my car to drive over to see what was going on with my order. Again, it was $50 worth of food. When I got there, a man came out, I'm guessing who was the manager and asked me what I needed. I said you guys called me and said there was an issue with my order but never spoke to me regarding a resolution. He basically said, you can't choose lo mein for the combination, you have to choose rice. Ok! I totally get that. But why couldn't I be told that instead of being lied to by being told you were out of stock? He just said he couldn't talk to me earlier because he was cooking then I kept bothering them by calling back. Then told me since I had a problem they aren't fulfilling my order and they are just refunding me. Fine by me. I will never be going...

I went to this location to do a mobile pick up and below is what happen. I went into the restaurant and a gentleman sitting in the dinning area and eating ask me if I’m doing a pick up. I responded yes and he said I should give him a few seconds. I said to him take your time and sat around a table. He got up and ask me the name on the order I told him. He found it and come back to ask for my name. I took out my phone and showed him confirmation of purchase (order number, the order itself and the customer’s name) he said he wanted my name. I told him that’s personal and additional. He went back and forth with me for 5 minutes refusing to give me an order that I proved to him I’m authorized to pick up. I am a black person and I have seen other races just go to the counter ask and received but I was asked additional question to prove my integrity. After waiting 10 minutes on an order that’s already getting cold, a lady came from the back and enquired. She saw that I have produced all the requirements for pick up and handed the order to me. The feeling was terrible because I know why I was required to answer more questions. I didn’t plan on writing a review but I got up today and still feel bad because of the...

Horrible HORRIBLE customer service. Ordered by phone and the delivery driver was a complete A HOLE. Food was alright, I prefer Spring Garden but it was closed today hence me trying this place out today. I could’ve literally asked for more change than what was owed to me because the delivery driver was asking me how much he was supposed to give me back like if it was my job and with a horrible ATTITUDE and making snarky comments. I wouldn’t have minded helping the old man but his attitude ruined it for me. Later I called back to place a complaint and the girl didn’t even apologize. Never ordering from here again....