Jimmy John's — Restaurant in Clinton

I took one of my team members to lunch, no complaints with the food. After we ate, we both refilled our drinks before leaving. As I was filling my cup with tea, the nozzle on the tea container started gushing out. I notified the “manager” and he came over and for whatever reason he removed the nozzle and tea started pouring out. He lifted the container to take it to the sink. As you can imagine, tea was flowing everywhere. He busted his bum in the process, then slammed the container in the sink. The next time I went to this location, I took a sales manager from a local dealership. The same “manager” took our order and he wasn’t friendly what so ever. He proceeded to tell me he will fill my drink for me (I guess he thinks I wasn’t capable, or just wanted to be hateful?). After we got our food I told the guy I went with that I didn’t want to eat in store as I felt very disrespected by this “manager”. Nonetheless, we left, and I respectfully told him how I felt. After many complaints with the same gingerbread, from numerous people other than myself, I decided to get ahold of the owner. He was on vacation so I was directed to his secretary. I filled her in on the whole situation. She informed me that there had been an endless amount of complaints of this so called manager. She also informed me that “this was the final straw” and apologized a numerous amount of times. She insisted on giving me free meal coupons and I stressed to her that I did not want them, as I just wanted to inform her that this person is steering away business. She demanded I take them and I told her I would, but instead I would just give them to someone who needed them more than myself. She told me she would bring them to me within the next week. This happened on 9/08/23 and I still haven’t heard from her……. About a month later my team member ate at this location, and the same manager made his sandwich incorrectly. So incorrect, that when he grabbed the sandwich, he got a handful of Mayo. The dude left the lettuce and mayo on the bottom of the sandwich so when my team member picked it up to eat it, he grabbed a handful of mayo. If I could leave zero stars, I would. I will drive 30 minutes to another JJ’s location before I’d eat a sandwich he touches. Very disappointed in the service and how the situations weren’t...

Normally I would give them all stars, but when I began for the first time and LAST time ordering online. My sandwiches are saturated in oil, I waited without prior notifications that my order was done and I sat around waiting for the order tracker to say ready for pick up, but I never received any notification. I waited for 20 minutes waiting for their tracker to be posted that it was ready to pick up. My sandwich was less desirable to eat from all the oil. Their service...

The young lady Insisted on arguing with me if my sandwich had guacamole on it made me open my sandwich and show her the middle of the meat made me show her the front of the meat and where the lettuce was and insisted that she watch the other girl put the guacamole on my sandwich I wasn't even asking for a new sandwich or nothing all I wanted was maybe a cup of that guacamole that I paid for but was very rude and disrespectful will not be going...