Giovanni's Pizza — Restaurant in Coal Grove

I'm a big believer of the 3 P's of business. People, process, and product. The product is amazing, my favorite pizza and in my opinion the best local giovannis for food. However, if they are busy at all, don't waste your time. We called at 4:30 and they told us on the phone it would be 15-20 minutes. We drove down and got there at 4:45. They said it would be a few minutes, no problem so I waited in my car. I came back in at 450 and they said it would just be a few more minutes. So I went back to my car. I came back in at 5 and checked in. They told me it would be another 20 minutes. When I explained at 520 it would almost be a hour. They had no idea what was going on. This is not the first time this has happened. I am a reasonable person and understand people get busy but it constantly happens and it's aggravating because you give people a time and they have other things to do. Someone on a lunch or dinner break can't wait all day when they were told it was 20 minutes. There is obviously some dysfunction and inefficient processes and its sad. Wish I could of had pizza but we ended up leaving and going elsewhere to eat. The food is great but no one has time to wait a...

Well after years of eating & bragging about the food at coal grove Giovanni’s, I finally got to take her to eat there this evening Nov. 21st. We ordered , I had Italian sub , it was very good as usual, my Wife ordered the open face pizza bread with pepperoni, mushrooms, & banana peppers, but when order came to table I noticed puzzled look on wife’s face after 1st. Bite , she said only thing on sandwich was pepperoni,???🤷‍♂️🤷‍♂️so when I told the person who had taken the order she did offer to fix a new one but we had already had to wait about 30 minutes in first order so she ask for just the banana peppers , and then were only offered $1:50 off on meal ?? But what disappointed me was they all my time going there , never had anything wrong , but just bothered me that it was wife’s meal after it took so long to get her there! We will go back but will be a little bit more conscious on what we order??? Coupon on another sandwich would have been good, not just...

Let me start by saying. Giovanni's in Jackson Ohio 45640. Is the worst! Do not ever eat there. Now this Giovanni's. Is the best Giovanni's I have ever been to. Very clean very professional and very polite. Tiffany. Was our waitress. Super professional and polite! Was turned onto. The pepperoni pounder! 1 lb of pepperoni on your pizza. But! They also bake it crispy. Tiffany put it in some party pack deal. You get a large pizza two drinks bag of chips. Will definitely be going back soon. Again! Jackson Giovanni. Sucks bad! They talked horrible about there customers. And give them what they want them to have. Instead of what they order. You cannot get a hold of the owner. Meaning he doesn't care. Or her. Or them?. But definitely go...