McDonald's — Restaurant in Coal Run Village

Drive thru moving excruciating slow 30 minutes ago at 9:30 am. Took 10 minutes to get to pickup window. Then orders ere messed up. I got 2 decaf coffees instead of one regular. Then my order was not there although several bags were just sitting there on counter. It told the person about coffees and she said to pull forward as they had to make my order. I asked to have manager come out and speaks to me. I pulled forward and waited several more minutes and food not manager never came out. I went back inside and person sitting at register said the guy waiting for food wants see manager. Manager came over with food and handed it to me which I refused. Image tried to make excuses as why food was late but bottom line is poor management of business operations. I refused the order when she gave to me as how can expect food to be correct if they cannot get normal orders right? I also refused a refund because this was wasting too much time. There are also issues at other McDonalds in eastern Kentucky like ordering 2 cheeseburgers and they arrive with NO Meat. Local, district and regional managers need to step up, assume responsibility, be replaced or reprimanded in some cases and get their restaurants up to standard. Does not reflect acceptable business practices. This continues to reflect poorly on the...

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Extremely disappointing experience. I mostly use the drive-through, and while they have double lanes, they don’t alternate taking orders efficiently. This creates absolute chaos 🚗💨 with cars competing to move ahead, rather than a smooth flow. Almost every time, they ask you to park and wait, with three or four cars piled up 🚙🚙🚙, often parked over 100 feet away from the door—logistically, it’s a mess.

The staff seem clueless 😕. Nearly every employee either doesn’t know what to do, has to ask the customer for instructions, or needs someone else to handle the situation for them. 🤦‍♂️🤷‍♀️

And let’s be honest: McDonald’s used to be a budget-friendly option. Not anymore 💸. The prices here are now comparable to Wendy’s, Subway, and Burger King—no more $0.99 deals, and feeding a family can get pricey 💵🍟.

I’m not sure what happened, but service and quality have gone downhill, possibly due to a change in management or ownership over the past year. I won’t be coming back to this...

Sandwich was hard from sitting under a heat lamp for to long and the bacon was small burnt pieces looked like they scraped the pan and threw it on my sandwich an all in the wrapper. When we called to speak to a manger we spoke with a young man an all he could say was well I’m sorry usually we get good reviews… trust me the looks of the sandwich not to mention the times before they’ve messed our orders up(we live an work close by so we had been dining here a lot… not after today! We only called the restaurant a made this post in hopes that McDonald’s get it together and start hiring a better crew a not just anyone you find on the street!!!! If people can’t do a simple task as place a piece of broken in half bacon on a sandwich an call it two pieces 🤣 then send them home! I’ve worked in fast food before, there’s NO WAY I’d ever send a sandwich like that out! This generation is a dying...