Baskin-Robbins — Restaurant in Coconut Creek

We waited for almost ten minutes while two employees took turns massaging each other. Finally a nice employee came and asked if we needed help. My wife wanted a small chocolate shake. The bin was near empty and rough looking so he said he would get another. After searching, he came back and said they had no more. My wife chose a different flavor, he made hers then asked me my selection. This whole time the girls were still massaging each other behind the counter. As he was making mine, my wife then asked him if the other two employees were working and one of them turned around and started yelling at us. She stated she wasn't on the clock and went on and on about people like us.

I tried to diffuse the situation and she wouldn't stop. I went to pay and she followed me and kept yelling. We asked him for the name of the manager to go over what just happened, then she said she would never get fired, she was about to be made shift manager and she always deals with people like us. She then became even more brazen and gave my wife a piece of paper with her name on it so she could tell the manager who she was dealing with. Then to make it worse, as my wife was leaving she started yelling even more that she wanted it back and assaulted her to get it back. All this happened in front of an off duty police officer who stepped in to stop her escalation. At first she didn't care but then what he asked if we wanted to press charges, I guess she realized what she had done then she backed down. We have been to this store many times and have never witnessed anything like this let alone been the target. Everyone is entitled to a bad day but treatment like this to customers is why some businesses close theor doors... Message to management, you can do your very best but if your employees aren't on the same page, all your...

I had no idea buying something as small as ice cream could be as terrible as the experience encountered at this location. My first visit, the staff was rude, unfriendly and lack professionalism. They had absolutely none of the ingredients or ice cream needed to make all three items I needed. EVERYTHING was not available. I reached out to customer service and was contacted by an individual by the name of David, he apologized and offered for my friends and I to return and get our items for free for the experience. I was deeply appreciative of the gesture made to make up for the terrible encounter we had. The best part though is my friends went to the location and yet again had to endure the disgusting service provided by the employees but most of avguy by the name of David(which possibly is the David I spoke to) was sitting and bluntly informed my friends that he is not affiliated with the company right now and is off the clock. I was in SHOCK at such a response, also was told by staff they are unable to contact both David or Jennifer and wished us a great evening and good bye. This is certainly the worst experience and location I’ve been to and seems like a pattern as others have gotten the same disgusting...

This is by far the worst ran business I have ever seen... You have to call 3 to 5 times for people to pick up the phone. But the worst is when you finally get through: I was calling to get a cake made and the cake maker rudely got on the phone with thick accent, I believe she said her name was Maria. I asked what size cake they make and she was extremely impolite and rude, to the point where I was like, are you serious? She replied by telling me I can call in the morning and speak to the manager and she hung up on me. I tried calling back after again five times of calling she actually picks up, she doesn't let me have one word in and again she hangs up the phone. My wife ordered a cake there few months ago and it was a nightmare as well... She literally had to call and stop by a few times. ...