Dunkin' — Restaurant in Cohasset

What a joke! Unbelievably unprofessional staff...couldn't handle the volume. I counted 5 servers. Lines inside and out. I overheard one employee saying "Don't tell me what to do, I'm in charge!". as she walked in the back room...away from the lines. I was the 2nd in line at the counter. I was in the store for 20 minutes. Had to repeat my order several times....Large iced French vanilla w/2 Splenda and Xtra oat milk. I waited 10 minutes, and until 2 people who came after me got their orders, to complain that I didn't get my coffee. Had to repeat it 2 more times. The "in charge" person came over, picked up a coffee that was on the counter and shoved it in my face saying "It's right here!". I looked down and there was a very dark coffee with a small puddle of white down the bottom....no clue what it was, and no one called out what it was, so I said no one called it out. The "in charge" person looked at me and said "Pick it up and read it!". I'd prefer not to touch someone else's coffee, just as much as I wouldn't like someone else touching mine, but apparently, that's how the "in charge" person runs that Dunks. Because as I picked up my beverage, another server called out an order, and was told to "just leave it there" by a fellow employee. By that time, the store was PACKED!. Mary Lou's gets my business from here on out. No excuse for that behavior. Plenty of staff, just extremely...

Short staffed. Only two people working on Sunday morning. At least 8 cars waiting to order. I went inside they were only taking kiosks orders at the counter and not accepting cash. Placed order. Received my coffee and donut. Waiting on sandwiches. Waited about 10 minutes. I had to ask about the sandwiches. They had to check the screen. She apologized and made them. They were cold. English muffins were right out of the fridge and egg was barely warm. Cheese not melted. During my wait multiple people came in and left without ordering. Between the drive up, the kiosk and online ordering, it was overwhelming the first two employees. Maybe they had someone call out sick. It happens. I am not complaining about the two employees. But you would think the owner of the franchise would be there in that situation. This is not the first time I had issues at this location. They probably have problems getting and retaining help. But either way you would think the franchise owner would show up...

Drive through cashier of 1/24 should not be in any kind of customer based service. So rude , lied about not having a specific product that I know I've ordered from this location before and said they haven't had it for years, my sick wife called in while I was having my order prepared and I tried to add an egg and cheese sandwich, I was refused and told that I had to go around and order through the drive-thru speaker again even though my initial order wasn't even ready yet. I understand and respect other people's time and wouldn't try to cut the line , but it would have taken an extra 2 minute max this was overtly rude and intentional. I will not be back to this location. Go to Pour at the mobile gas station around the corner far superior in hospitality...