Carl’s Jr. — Restaurant in Colorado Springs

I went in today to grab a few burgers, and after paying for my order I saw a sign on the window just beyond the fountain drink station displaying - buy a Western Bacon single, get another for $1. I went back up to the register and asked since I ordered a Western Bacon single if I might have one added for the discounted price and the young man who was both amiable and professional apologized while explaining I had closed out my order and he was not able to perform the action I requested. While waiting for my order, it reemphasized that in our current climate, much like myself - people are more selective where they spend their money. As a business owner, I immediately jumped on my phone and directed that an email be disseminated to all staff members ASAP to ensure if we have any special pricing - our staff members are to inquire to any qualifying customer to see if they are aware and/or interested in our promotion - taking the time and effort to turn customers into patrons by taking a proactive approach while minimizing any customer frustration or dissapointment. Let us remember it is our customers that allow us to stay in business - shame on us if we forget that, shame on us if we don't put our staff in a position to be successful in generating return patrons - forcing them to apologize after the fact and shame on me if I fail to take advantage of learning situations to better support my staff and customers - consumers will not continue to spend their money in places that fail to appreciate their business or take them for granted. I went ahead and ordered another Western Bacon single, adding another for $1 - allowing it to serve as a reminder and to use as an example to place our staff and business in the best position for success moving forward by showing an appreciation for those coming in to our business as opposed to our competition. My disappointment is not with the young man who took my order, nor to the owner of the establishment or the leadership they rely on to manage this business - they earned an extra $8 this afternoon but very well may have lost any of my future business with the amount of burger establishments in the area - however maybe this situation will assist them in taking the same action it provided me the opportunity with today, and to Isaiah - Thank you for your continued courteousness, empathy and professionalism during my inquiry to...

Location #1103004, Order #215105. I placed a take out order at this Carl's Jr. restaurant store with a male employee at 4:35PM. There were only one other elderly couple in the restaurant at this time. There were four employees working at this time (two males and two females) and they were all joking around and not paying attention to me nor my order. When I asked for straws, the make employee said they were out of straws. I watched them just playing around and not taking their job seriously for twenty minutes. When I finally received my order #215105 at 4:55PM, I mentioned to the male employee that they needed to be more professional and take this job more seriously. As I walked out, he responded "F**k You" to me. I was so angry and did not respond to his vulgarity and unprofessionalism. I am 57 years old Asian male and have never been treated so vulgar at any restaurants in my life. These young employees seemed to not care about their job and have not been properly trained. I will share this unfortunate incident on social media to warn others of the issues at this...

Ordered at drive thru. Only 2 other cars here. Ordered. $10 double burger meal and a large order of fries… got home got a single burger with barbecue sauce… missing an order of fries…. No the fries I did get were ice cold. Called the store 6 times… kept. Getting a fax machine sound. Finally some punk kid answered and when I said oh wait someone answered… he said well I’m too busy to answer. I said well my order is wrong he said we’ll see ya when ya get here. Got back to the store less than 2 minutes after he hung up. There was one car in the drive-through and one is a lot so …NOT busy!!!!! Waited for 4 minutes at the counter the manager came over and asked what we needed. I told her a manager… she informed me that she is the manager so I began telling her about the phone situation…. She told me to calm down. (Usually not a Karen…. But … fixing to be…).

She remade the order and we left. But she had some young girl give the food to me. Wow!!! Third time eating there…. Second...