A&W Restaurant — Restaurant in Colorado

I wish I had read these reviews before stepping foot in this landfill. Though the experience I'm to share is 2 hours and many, many steps in my rear view, my shoes are still sticky from the disgusting floor.

The story begins with me at the counter, watching the manager walk back and forth but do nothing in particular. When I finally ahem for her attention, she is cold and short, clearly annoyed at having been troubled to do her job. I order a large sized meal with a float.

Several people come in, order, receive their food, and leave. I wait patiently. I receive (what I know now was) a medium float: manager-lady rudely sets it on the counter in front of me without a hint of pleasantry. Pure scorn. It comes in a medium-sized beverage cup, which I assume must be the cup for the large float, as such is not uncommon nowadays. Assuming baseline competence (poor assumption!), I see no reason to question this at the time.

I sip on the terrible-tasting float as I wait for the rest of my meal, wondering how these jokers could eff up a root beer float. Rootbeer + vanilla ice cream = mmm mmm good right? Wrong - they effed up the un-eff-upable.

Finally, an unpleasant fellow named Jessie asks what I had ordered. They have not even begun preparing my food. A young fellow with whom I have no issue gets to work on my order. I notice that he is preparing a small order of fries and point out that I had ordered the large, and manager-lady becomes argumentative, insisting I had not asked for the large size. I had, of course. Rather than apologize for her error, she continues to insist that I was lying. She 'flawlessly' deduces that since I did not complain about what was "obviously" a medium float, I could not have ordered a large. She doesn't even bother listening as I explain that I couldn't possibly have known it was not a large. In her small, hateful mind, the matter is settled, and customer service be damned.

I've finally had enough of her vitriol and I call a spade a spade; actually, I call this sthole a sthole, and I ask for a refund. Unpleasant Jessie from earlier re-emerges as bats**t crazy, moronic Jessie. He demands that I return the food they had served me (finally) before trying to provoke me into a fist fight.

He storms out from behind the counter, gets right in my face (I can smell cigarettes and pickles), and stares me down with bulging, psychotic, murderous eyes. During this 'standoff', which lasts at least 30 seconds, I repeatedly demand that he get out of my face. He repeatedly challenges me to "make him."

Smiling, I wait patiently for him to either back off or gift me a financial windfall (I am by no means litigious, but when in Rome). Finally, Jessie listens to the pleas of manager-lady (she is clearly aware of stakes that poor Jessie just.. isn't) and backs off, but not before cowardly whispering "f*er".

Manager lady demands that I leave, and I assure her there is nothing I would rather do, but not without my refund. She continues to berate me for causing problems with her staff. I lazily mention that she and her staff ARE "the problem" and add off-handedly that Jessie had called me a fer. She, of course, hears only "fer" and explodes at me for cursing at her. I calmly explain that, no, I am simply informing you of the curse words that your Neanderthal employee directed at me. She resumes berating me. Yada yada yada.

As I'm leaving, Jessie is still insisting I meet him out back to throw down, his violent bug-like eyes dancing back and forth, pleading for manager-lady to bless the Donnybrook he so desired. Poor Jessie.

Oh, manager-lady, you didn't even give me my full refund. You kept the tax - for your troubles, I suppose. Oh yeah, no receipt, either. Didn't even ask if I wanted one.

I suppose you fancy yourself a victim: scorned by the big bad world, you unleash hellish fury on all who happen upon you, indiscriminately setting ablaze the innocent and wicked, alike. Hell-bent in your quest, you won't stop until you've burnt the whole wretched thing down - or...

it was my first time trying A&W and i decided to get it today for my lunch break since im now working in the area. I was actually excited and left in tears. I ordered a combo and the nice lady at the intercom said “is that all” and i said yes. I expected her to then ask me what drink for the combo so i waited (not wanting to interrupt) but she said to pull forward. I then said “oh for that drink can i make it a root beer?” since i wanted to specify before i got to the window. I had technically already ordered this drink as i said i ordered the combo i just wanted to specify what type. While the woman was responding to me a man interrupted her through the intercom and said something along the lines of “she asked if that was all and you said yes” i explained i was just elaborating my drink choice since i didn’t say it (which is also my fault but i feel like it’s a silly mistake which did not have to be a big deal). This man then starts GOING OFF on me about “well you obviously want to order more so what do you want” “what else do you want??” just rapid firing at me with an extremely rude tone. I said that was all. I was pretty humiliated at this point as i felt like a kid being scolded when i was just hungry and on my lunch break. The man on the intercom then starts yelling “ARE YOU SURE??” “ARE YOU SURE” over and over. he was still doing this while i pulled up to the window. i had no idea what to do. I did not expect to be screamed at while ordering my lunch and i am already quite an anxious person when im out alone so i started crying. i felt like he was purposely trying to humiliate me by his tone and choice of words as he was not even giving me time to respond through his yelling. I pulled up to the window and the woman was there and she was very nice but i was even more embarrassed now since i had tears welling up in my eyes from shock and humiliation. I have never been treated this way from any restaurant or fast food location. As i said earlier i am an anxious person so the night before i even looked at the menu so i would know what i want as i have never eaten here before. I was actually excited to try it and i left in tears and had to go back to work all frazzled. I am just so disappointed by this and would never treat someone this way. i don’t get off on humiliating and bullying others. I made sure to pack a lunch for tomorrow as i will never be back. By the way the woman who helped me was extremely sweet this was not her fault. And yes i still paid for and waited for my meal. I am not confrontational and i realize no sensible person would have still given them their business but i didn’t...

If I could give zero and leave a rating, I would give less. Apathetic, unqualified (unbelievable, I know) and slow employees, dirty sticky trash covered floors, unwiped tables (all of them!), filthy bathroom (our seven year old was uncomfortable), luke warm (heat lamp) dry food, staff witnessed by us handling food directly without gloves in the kitchen, no condiments or utensils accessible, and frustrated patrons everywhere. Almost forgot, two of their eight fountain drinks were out of service also. It would have been laughable, if not shockingly offensive, because even the worst truck stop in the Midwest I've been to, left me with a greater confidence that I wouldn't be struck with giardia symptoms four hours after eating there. This was a perfect example of what a failed restaurant looks like, in real time. The only reason I can imagine this location is still operating, is joint-funding by a multi-location franchisee, masses of unknowing first time patrons like us, or apathetic consumers. Do not spend your hard earned money here! Our choice as consumers speaks volumes, so take my family's advice, and visit the Applebee's across the street, or even the Pizza Hut inside Target 50 yards away if you're looking for something acceptable to feed your family. Give me a dried pretzel and cheese cup/pizza slice at Target any day over this KFC/A&W...