Ray's Diner — Restaurant in Columbia

The food is great and the price is affordable, but the customer service is horrible (that's why the one star rating). I understand this is a small business, but if a service is offered than people will expect that. I have called in simple breakfast orders prior to leaving home around 8:30am as I start work at 9 and I allow 15 minutes as instructed for the food to be ready. Each time when I get there the food is ready, but no one comes to the counter for at least 3 minutes then they have you pay and take forever to give you the food that you have paid for. Last week I had to leave my food as I knew I was going to be late for work after waiting so long and I only work 12 minutes away this is why I call in my order from home. Owner if you read this please either pay your staff a little more, designate someone to specifically work the counter and tell your staff how unprofessional it is to complain to customers about all the duties they have for little pay. I won't be going there for takeout orders before work anymore but if a friend wants to meet at the diner I will go since the food is good, but they have to pay because I refuse to pay for bad service and word of mouth is everything I let my coworkers know about the horrible experience I had and the...

The food is great as always but the service this time by our waitress(Kimberly) was horrible. The cashier had to tell her to come and clean our table, then our food was up and the cook had to bring it out because as shs stated she was making tea which was more important. she never brought us any syrupy to go with our French toast because she was to busy trying to grab her tips. I had to ask another waitress for syrupy and refills on our drinks and then she came over to check on us after seeing me go to the counter to get my own drinks. She finally came and give us a 2nd refill after 10 min of the glass being empty and me pushing the glass to the end of the table and then refilled it with the wrong drinks. She brought our check and took forever to come back to pick it up. Usally when we come there our servers are always fast, nice, friendly, and accurate with great customer services. But this is the 2nd time getting this waitress and both times her service has...

I had high hopes from the reviews. I ordered gravy side, no bread, hashbrowns and western omelet, with sweet tea. Seat yourself at booths or a little table. Plenty of parking lot parking. Not their finest dining moment. I hate to say this without a photo, but my first instinct when I saw something black and wirey looking sticking out of my hashbrowns was to put it out, look at it and quickly get it off of my fingers. I took an original photo when food came out and can kind of see the issue but I did not notice until I started eating and moving the food. Service was fine. Some people came in for to go’s and some ate inside.

My gravy tasted like flour - not a good taste. My omelet was fine but no flavor. My hashbrowns came with diced onions sautéed in, so I was very excited about this but again not much flavor other than burnt pieces and the non-burnt pieces tasted like whatever oil they’re cooked...