Donatos Pizza — Restaurant in Columbus

I’m going to edit my review as I don’t think it’s fair to dock this place so heavily on one bad experience. They also reached out and offered a voucher. Delivery drivers are always nice and the pizza is great.

We called up an hour before close and they told us we weren’t in delivery range...... we live 5 blocks away. I was then out on hold so they could double check. Apparently it was “because of corporate.” I offered to spell the street name, but was told “no”. They then forwarded us to another store who said that they were also too far away. That location then told me that this location is who should deliver to us and had no idea why they would tell us no. Then I called back and he still told me they wouldn’t deliver here. I then offered to spell the street name again and guess what, I’m in range now after I explained it. I said, I did offer to spell the name and the phone rep still stuck to his guns and said “hold on, now you’re good - what do you want?” Sorry for the inconvenience? No offer of a discount or anything even though I now sat around for 40 min trying to order a pizza from somewhere that delivers to me on a...

I’ve faced a very disappointing experience ordering online from Donatos website.

I’ve placed an order on the website on September 25, at 8:36 pm, I tried to call the store after an hour of not receiving the order I was told that the store is waiting for a driver to pickup the order. I received an e-mail confirming that the order has left the store at 9:34, after two hours of still not receiving the order I’ve tried to reach out for the store again, the person who answered the phone claimed that she’s the store manager her name is Kenzy, and stated they handled the order to DoorDash driver and it’s none of their responsibility. Although me as a customer I haven’t selected DoorDash to deliver my order, Kenzy replied rudely and insisted that it’s none of her responsibility, and hang up the phone.

This is totally irrespecutful and unprofessional in every way possible from such a big pizza chain.

NB: this wasn’t my first bad experience ordering from online...

With the Northwest BLVD Upper Arlington store being closed at 10PM for the majority of the week, this is the alternative for a later night slice. It does come with some issues, though. This store cannot do deliveries to parts of UA towards the store on Northwest BLVD. This means that while the store is within a reasonable delivery distance, it is required you do a pick up. It seems that the other store closing earlier is fairly recent because this store not being able to deliver to the area is really unfortunate. I hope corporate considers exceptions to the zoning so that deliveries can happen when the Northwest BLVD is shut down.

Other than this issue, the store is great. The employee I dealt with was very polite and did get my order correct. He was able to explain respectfully the issue that prevented delivery. The pizza was fresh and hot and really good. Definitely recommended for the area. Consider you might not have delivery...