McDonald's — Restaurant in Columbus

I absolutely loved how nice and attentive the gentleman was the day my mom, niece and I came in. He was so enthused to help us when we didn't know where exactly to order as we had cash. He was really sweet and checked on us to make sure everything was fine. He even helped us when my niece's apple juice was missing from her happy meal. He was overall the reason for a higher score.

Here were the negatives: The audacity of one of the staff members to roll her eyes at my mother after simply asking for paper towels because there was orange flavoring all over the soda bar (I am allergic to smell/taste but had not been over to the soda bar). We didn't mention anything to the Manager as it's Worthington and with current cultural tensions didn't want to be seen as causing an issue.

The harassment of other (teen/young adults) towards us all due to racial tension, assumption and prejudice. We are aware that my niece is lighter than my mother and I and certain people get so flustered about a dark skinned woman holding a lighter skinned baby (and this has happened to us at other places more urbanized as well). News flash to THEM: both of her parents are BLACK! Anyway, the constant taunting and intentional intimidation (they kept walking back and forth past us for no reason pointing at my niece and at my mother and I making faces at us) we experienced during our 45 minute visit was almost enough to have me intentionally taunt back. The manager was very kind and apologetic about the behavior with the other customers towards us and further let them know to leave us alone. They left a bit later. It happened again with two darker skinned men (who I assumed were from Africa, but did not ask) who constantly talked about how they couldn't believe the audacity that we would be at the McDonald's...

Other than that, the location was nice and we were intrigued to find out that there were like tablets for kids to use at some...

I have worked in the restaurant business for 11 years and knowing how tiring and trying it is, I like to give praise where praise is due, and this mcondalds location deserves so much praise.

Its HANDS DOWN the best McDonald's in Columbus, Ohio. ALWAYS fresh, always a friendly staff, and they are so fast. I have friends that drive from downtown Columbus to this location (in Worthington) all the time, and yes their fries are still hot once they arrive home (what remaining fries they have left that is). I've been coming to this location for over 13 years and I have never been disappointed. Kenny, whom works the night shift, is one of their best employess. He really does make that extra effort to get to know the customers even if it's their first time at that store, Kenny treats everyone like their regulars, like their his best friend. To sum it up, this place rocks and NEVER fails their customers and ontop of being slammed all day long inside and out you will always recieve fresh food and wonderful service and that is beyond rare anymore in the customer service industry. Let's be honest most people suck, especially when it comes to food. Yet the staff members are always smiling, which is a good sign when you walk in anywhere.

The owners should really take note of how much this one location keeps customers coming back and helps keep McDonalds a consumer favorite, I personally vote for raises all around but hey, that's just my opinion.

-overly satisfied...

I first want to point out the young girl behind the counter did everything she could. She is the reason this is not a 1 star review.

For being a Sunday they were understaffed. The woman working the drive thru was loud and saying things that were unprofessional. The kitchen staff were more focused on flirting and joking around vs making the food.

Then another woman appears out of know where, assuming she was a manager l, to help. She seemed to help but when she gave me my food she kind of just tossed it on the counter and walked away.

The front counter was cluttered with toys, napkins, and a case of water that wasn't stocked in the coolers. It was not inviting or approachable.

As you stepped closer to the counter you could get a small of sewage or grease that has been sitting for awhile. Real bad smell. I'm assuming their grease trap needs to be pumped. Also I noticed ants crawling on the front counter and a number of tables in the dining area.

My sandwich was okay, no complaints there. But my fries were...