Tim Hortons

I had been visiting your store for the past week every day for breakfast and every time I order bacon/cheese omelet and strawberry Greek yogurt, however, I hope every time to have the egg white/spinach omelet with no luck. This morning at approximately 7:45 am and 8 am, I was assisted by a nice young woman over the drive thru. When she mentioned that they have not have the egg white omelet yet, I made a comment as of me coming to this store hoping to have this omelet but no luck so far and immediately a male voice and very defensive commented that they don't have it. Then he took over taking the order. I asked for any healthy options on the menu, his response in a very sarcastic way was, " the menu is in front of you". Then I ordered Greek yogurt, oatmeal, his response, "we don't have it". He apologized for not having all these items. Then I took a second to check the menu again and his attitude completely changed afterwards, he became short patient and it was obvious he wanted me to just finished. His tone of voice became sarcastic and he was definitely frustrated. When I came to the window to pay, I asked the person in front to please ask him to speak with me. His response was that he was making my sandwich (which I ended up ordering along with the bacon/cheese omelet) and he was busy. I asked for his name and position: His name is Jessie (possibly) and his position is the store manager. My complaint today is not about the missing items on the menu, it is about this manager's lack of customer service, sarcasm and bad attitude. Not only that, but the lack of importance he gave when he was requested to speak with a customer. I did not have any intentions to complain, but to let him know that I like Tim Horton's breakfast and will keep coming. I understood he was busy since the store had a lot of customers, but he did not want to take a second to speak with me. I strongly suggest to educate your employee more about management skills, how to work professionally under stress and time management along with customer service. These topics are to consider to become successful in business and professionally overall. I found disrespectful that the store manager as the highest pier and being the example on your store is setting up this type of customer skills and behavior as OK for the rest of his employees. I witnessed all employees smiling in a sarcastic way making a customer very uncomfortable. It is not good for business!!! In addition to this experience, the breakfast sandwich made by the own manager was terrible, the waffles were burnt and the eggs were under-cooked which it is not safe and can potentially bring food-borne illness.