Subway — Restaurant in Commerce Charter Township

I visited this Subway recently and had a disappointing experience. The employee on duty was clearly frustrated because she had to manage both training a new hire and taking customer orders on her own. While I can understand that being challenging, instead of handling the situation calmly, she expressed her frustration directly to customers.

At one point, as I was looking at the menu to place an order for a friend, she rang the bell very loudly and said she had been calling me six times. The abruptness was startling and came across as unnecessarily rude. In customer service, especially in a food environment, kindness and patience go a long way, and this interaction felt quite off-putting.

That said, I do appreciate that she did complete my order and make the sandwich. However, I hope in the future the staff is given more support so training doesn’t fall entirely on one person, and that employees remember the importance of maintaining professionalism and kindness toward customers. Her...

Serious staffing issues at this location. I run a nearby small business with 40 staff members…been hearing that this location has been going downhill for a while but recently saw it with my own eyes. I’ve had several employees walk out of here and drive to Jimmy John’s. I can handle rude employees at a fast food joint but this crew brings it to a new level of carelessness. I honestly felt icky after I left and concur with the negative feedback I’ve been hearing.

I only wrote this post in hopes of the owner will see it and hopefully make some changes. The place is otherwise clean and we’ve always eaten there...

Only reason it gets 2 stars is because of the guy working. 3pm. 10/30/18. The girl working caused the lack of stars for this review. On lunch from work, was gonna sit and eat but while my sub was toasting for 15 seconds before any veggies were on, she came out from the back and started rushing me, so while I pay with my card the sub comes out and guy asked what I want on it. I said I have to do this now and the girl laughed and was like "my bad"... Smh. then while I'm eating in the parking lot she comes out and leaves, I'm assuming to go home. So she rushed me so she could...