The Coffee Bean & Tea Leaf — Restaurant in Commerce

I have come to this location at least 3 times and last night I had to wait in the drive thru for 20 minutes for 1 single simple drink to be made. The barista a heavy set younger Latina girl was making everyone’s drinks except for mine when I was literally next in the drive thru line. It made no sense. And the other barista inside, an older Latina lady with black hair was standing inside chatting with 2 people while there was a line of cars waiting for drinks at 8:30PM. I expressed that was late to work and was very upset with the wait. She really should have just given me the drink because the wait made no sense. I mean for an Americano? I didn’t understand why the barista was making my drink last when I was already at the window. I must have waiting at least 10 minutes at the window and an additional 10 minutes before that. I will not be coming back here. I hope management knows that the two women were horrible at time management and lacked customer service. Not once did the heavy set Latina girl come over to apologize for the wait, she just kept making drink after drink and none of them were mine. Please remove them from the nite shift! It should NEVER take 20 minutes to...

This is the worst coffee bean and sadly it is the closest to me. The service here has been declining over the years. It takes so long to get your order even when you place it thru the app. The staff takes long to acknowledge you. Their system is constantly “down” and will not allow you to use the app for rewards or to pay. I had a concern today because I ordered two items thru the app and one wasn’t available but they didn’t let me know. So I was standing there for over 10 min until I asked what the issue was. I was offered a different item or a refund, I took a different item still more time went on, customers who came in after me were all receiving their orders and I was just standing there. I asked to speak to the manager and again I was asked if I would like a different item or a refund, by this point I felt so unseen that I asked for a refund. This is no way to treat customers. Avoid this location, the staff here does not care about you and they have no sense...

Have a quick meeting at this location, and new recruit Rosa was taking my order and it took a while waiting only unfortunately because she was basically manning the front register by herself while other people on staff were taken care of other orders through the drive-thru. Before she got to me she had a hard time with a gentleman that was from the Far East territory and didn't speak English very well, and she had a hard time trying to accommodate his order as far as did they need room for cream or sugar or anything for the coffees and such that he ordered. Like a good sport I did ask her to take a breath because I knew that that guest was a hassle and someone should have helped her out or she should have asked for help to not have the line hold up. No matter what time of day Noor day of the week, if you got a trainee run in the line there should always be someone having her back so that the line doesn't get held...