I've been to this specific location's drive thru twice, and both times have been awful. The first time it took me almost 30 minutes to get my food and go. This time there were only two cars ahead of me, so I thought I'd be out quickly. Well, it took them a while to take my order. After I placed it it was another 12 minutes before I got to the window to pay. The car in front of me only got a cold coffee and also waited for a long time. After I came to the window to pay and collect my food I noticed they forgot to include donut holes on my order. I wanted to order them still, but the window was closed and the worker didn't even bother to look out and see if I needed anything else, since I wasn't driving away. I sat there for about 30 seconds looking in and I finally left! I will not be coming back here. Oh, and by the way, my food was room temperature at best, my hash browns were chewy and my coffee wasn't piping hot as it usually is (which was really a good thing, since I was able to drink it as I drove away). I have been to two other DD shops and this one is no...
Read moreThe drive-thru was closed today, but no biggie it gave me a rare chance to stretch my legs and go inside. There was only one person ahead of us, just waiting on her drink, so things were looking good… or so I thought. We wanted to order with a human, but they were swamped, so we braved the self order kiosk. That’s when the real adventure began.
The kiosk and my coupon code clearly weren’t on speaking terms. After an awkward battle of wills (and buttons), we finally waved the white flag and asked for help. A crew member came to the rescue, quickly assessed the situation, and kindly took our order. The good news the wait time was short for our drinks we were in and out in 15 to 20 minutes, and I left with my food and my dignity...
Read moreFor some reason,, the food is never hot.. I ordered the bag of bacon and it was ice cold.. had to park and walk in to correct the order. Another occurrence, I ordered a grilled ham and cheese through my app then went through the drive thru to pick it up. The bread and meat was cold. I went inside to correct the order and I requested that the bread be toasted like its advertised....... once again, The bread looked like they just took it out the plastic loaf bag not toasted at All 😔...Ill just stick to the drinks...
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