Kung Fu Tea — Restaurant in Clarksburg

Store hours are unreliable, and this KFT has bad customer service.

I ordered drinks around 6:15 pm. Came to pick them up at 6:30 pm. They were closed. Store hours said they close at 7:00 pm. No notes or signs of early closing. They still charged me for the drinks. I called them the day after. They said whatever order they couldn’t fulfill, they would refund it. I waited a week and saw no refund transaction. I called them again, and they said they already refunded and that it might take a while for the credit to show up on my account. I waited two weeks and checked my account. Still no refund. I called my credit card institution to file a dispute. About a month later, KFT sent me an email with the receipt of the original transaction. I need the receipt of the refund transaction, not the order. I’m just frustrated.

I’d suggest that if you want to order from this KFT, don’t order through the app. Make sure there’s actually people there to fulfill your order(s). Otherwise, you’re going to have a long journey ahead of trying to get...

Every time I come here they mess up something. I remember one of my first visits, they forgot my boba. Then I realized my drink had little to no flavor and may very well have just been milk. I decided to add 10 minutes to my drive just to visit the other location for years (now defunct, to my demise) even though I live less than a mile from here!!!

Last time I asked for a brown sugar ginger, I got it cold. I did not know that was a thing, thought it was only offered in hot. Well ok, I chalked it up to my mistake.

Today I asked for a hot brown sugar ginger with boba. I walked out with my drink, it was very hot, as it should be, so I would definitely burn my throat from sipping on it. The cup is opaque and the drink is dark so there was really no way to check for a good while. Well when I tried it, there was no boba. Few things are as disappointing of an experience. 🫠 I was charged for the boba and it appears on the label. But there is no boba. I would feel silly fighting for less than a dollar back, so I won't. But that was sure...

Kung Fu Tea is a bubble tea place that serves different kinds of tea (without milk, with milk, fruit flavored, coffee, and slushee). This location is inside of Market Hall of Clarksburg Premium Outlets. At Kung Fu Tea, you can specify the amount of ice and sugar in each beverage. Toppings are optional but you may select from the following toppings: Aloe Jelly, Coffee Popping Boba, Grape Popping Boba, Herbal Jelly, Mango Jelly, Mango Popping Boba, Milk Cap, Nata Jelly, Oreo, Pudding, and Red Bean. I enjoyed a Taro Milk Tea with Coffee Popping Boba at 30% sugar and less ice. It was refreshing and satisfied my bubble...