Seaview Crab Company South Wilmington Seafood Retail Market — Restaurant in Carolina Beach

Unfortunately I have to update my review. From a seafood perspective, expect to get fresh and good seafood. What I have to update my review on is the service. Once they got larger and less dependent on loyal customers, the service went south. We used to purchase from their pickup truck on the side of the road with a plywood sign that said "crabs". Now its lots of young people who roll their eyes at you when you ask questions or make requests.

The biggest issue I have had is the pre-order. I have been ordering large quantities of seafood every year for the 4th of July and in the beginning I would get what I ordered. The past 3 years, despite ordering well in advance ( a month or so), I have had an issue with the order each time. Getting progressively worse. I gave it 3 years, next year we will be ordering elsewhere.

This past year was the worst as I went to call them after they didn't call me for pickup and sold all their seafood because they didn't take my order correctly with my phone number to call me. We went there to see what scraps they had left and they had the nerve to say to order in advance next time and we would be set. I did, a month ahead. The previous years, similar issues where they say they didn't have enough, even with picking up first thing in the morning. Which is it? I guess when you have enough business, your word isn't needed anymore.

Having a home full of hungry people in the middle of the holiday didn't make me happy. Instead, we went down the road to the Bait Barge where the owners were delighted to have me. They packaged it up nicely, thanked me for my patronage and even helped me to my car with it.

In summary, these guys have fresh seafood and for that I give the 2 stars because I can't give 2.5. The other stars are removed for service. Don't take pre-orders you can't fill, treat your customers better, train your staff to care a...

Visited for first time yesterday. Well stocked. The young lady that waited on me handled my business as I thought she should. The only thing I would say and not meaning it negative or hurtful to her at all was that she didn't go over board and again not wanting or expecting special attention but friendliness and asking customer to come back when knowing I had never been there before. They did have other customers but I would have thought she would have invited me back since I let it be known how impressed I was with what they carry there and etc. I did pick up brochures while there however. I think and it's only my opinion that a customer should be told thank you for shopping with us and I hope you will come back again. Politeness goes a long ways with me because their are other good seafood stores in the area. I chose that one be cause I had stopped at produce stand and asked an young man working at produce stand about the seafood store next door and asked him something about the purchase I needed to make because I thought he would know more about what I wanted to purchase at the seafood store more than I would because my son usually does our seafood purchasing. I would still shop there however and I would rate it an A on quality of what I bought and freshness as much as I do know about because I do a little fishing. Service I would give still give not an A but an B which is not bad. You appear to have a good base of customers so that tells me your doing it right. I could have just come in at the wrong time...after the big storm. I am speaking of the terrencial rain storm as I call it. Hope you have a good weekend and 4th! Thank you for this opportunity to voice my opinion and mine only. Perhaps my next visit will be better. We all have our days and I don't let one little incident keep me from not coming back. Best of luck with your business...

We came here for the first time today (Saturday, 12/23). We had read the generally great reviews. What a disappointment regarding service. The seafood counterperson (a youngish guy with a waxed mustache) seemed downright hostile. He was unwelcoming and unfriendly. He never smiled and was very curt. He barely acknowledged us and seemed impatient with our ordering, which, btw, we did quite quickly. He had no other customers so he certainly wasn't rushed. Even after he rang up our order and we paid, he didn't even bother to thank us. We are a middle-aged gay couple. Hopefully, his hostility wasn't due to homophobia though we couldn't help but wonder if that explained his bad attitude. We also are not locals. Hopefully, his negativity wasn't due to antipathy toward tourists. In any event, whatever the source of his behavior, it was inappropriate and unprofessional. We will never return. Perhaps that was his goal. Besides, there are other seafood markets in the area that also get great reviews. During our winter stay, we will be patronizing one of those markets where they will welcome our business. Meanwhile, that counterperson is in need of customer service training....