Dunkin' — Restaurant in Conway

I go here every day before work. It used to be my favorite spot plus it's the one that is on my way. Now nothing is ever right and the last 3 days my coffee has been bitter and unsweet when I've ordered it the same for the last month now. When I asked them to fix it I got an attitude and then when they brought it back they said they added more Splenda which isn't what I asked them to do. And the correct term isn't "more" Splenda because there was no Splenda in there to begin with. I working customer service to I try not to be "that" customer! But when you have to deal with something like that you shouldn't get an attitude! Especially when I'm politely trying to ask for a better coffee and not getting an...

Messed up my drive thru order. Asked for a large and small drink, along with 2 wraps. I noticed as I pulled away from the ordering board that the order they input was incorrect (2 large drinks and 3 wraps). When I arrived at the checkout window, I stated that my order was inaccurate, and went over it with the cashier. They double checked with me again on the order. They ended up giving me 2 large drinks (1 was supposed to be a small). I pulled away and looked at my receipt and realized that the group behind the counter were obviously working a job above their skill level. The time spent going over my order was wasted. They charged me for 2 large drinks and 3 wraps (only gave me the 2 I ordered). ...

Love this place! Everyone is always so kind! My food/coffee is always exactly how I want it! I even had them go above and beyond for Halloween. I placed an order not long before closing on the app for 24 donuts without even considering the time. Showed up and they informed me that they didn’t have my customized order, no biggie (horrible planning on my part). Instead of just saying call the number for a refund the ladies working called their manager and worked it out with the staff and baker to get the donuts I requested made that night for me to pick up in the morning for my daughters Halloween treat for school. That alone has earned all my business! Plus the face their frozen...