Sonic Drive-In — Restaurant in Conway

We recently moved within a mile of this Sonic and have ordered / eaten here countless time thanks to the convenience and (until today) friendly customer service of this store. Since we often order through the app and utilize Sonic deals, etc. we tip generously as an appreciation to our car hops (especially over the past year during COVID!).

But today (2/11) when the Sonic App was promoting 99¢ Mozzarella Sticks, I tried to place an order on the App only to find out that most of the Sonic locations in Conway (including this one on Oak) weren't accepting App orders. I assumed this might have something to do with the icy roads today and that some schools / businesses being closed (maybe some of their systems were down or they had limited staff?).

Since the store is so close to us, I went ahead and drove over there and ordered 4 Small Mozzarella Sticks at the stall. The server (who came to my truck to take the order citing a headset issue) even asked "would you like those small?"... I took this to mean she knew I was ordering for the discount.

When she went inside and rang up my order it showed up on screen as $15.51, which was obviously full price and not 99¢ x 4 orders.

So, I waited to pay until my car hop (different person) brought out the order, then I showed her how I was unable to order for this location on the App and wondered if they would still honor the discount.

She replied "we aren't in cahoots with the App. You owe $15.51"......

I had no interest in disrespecting her as a person (although I wanted to hand the bag back to her and drive off)... she was simply doing what she was trained (or not trained) to do... But my disappointment in the ownership / management couldn't be stronger.

My family and I were repeat customers (until today) and this was the difference of approximately $10... You can keep the money since it seems like that is what you need most. But I have other options when it comes to food in Conway and I choose not to give my business to those who take it for granted.

This clearly could have been handled much better, in a number of ways. I've ordered on the App to pick up at the Oak St. location numerous times (including for this same 99¢ Mozzarella Sticks deal in the past!), so my assumption / request was very reasonable. But apparently tonight they had other things to focus on, rather than customers.

Why would you not make the customer aware of the fact that you aren't participating in this Sonic daily deal, when they are OBVIOUSLY ordering based on the assumption that you are? This was at 6:30pm, so I was not the first person to come in and order cheese sticks today... This was completely avoidable and these two employees actually had to do more work to frustrate me, than to proactively communicate with me.

I would have been appreciative of the opportunity to decide whether to go ahead and order or not, based on the information that I would be paying more than I expected. But instead it feels like they were just trying to take advantage of me... hoping to make a few bucks off this order.

In the end, I did purchase them at full price, choosing to be polite and not take out my frustration on someone who is not a decision maker at Sonic.

However, I am a decision maker, and I eat 3 times a day... which now gives me 21 opportunities a week to take my business...

Tried to eat on 9/17. Waited 10 minutes and no one came through on the intercom. Thought it was broke so I called the store. Asked for a manager so I could tell them the issue and an hourly employee said she was the manager and that it wasn't broken. Fine. I just want lunch. Placed me order through the 'manager' and thought all was good. I ordered a chicken tender combo, as was repeated back to me. Was brought out by Keeley I think. Tipped her 5 bucks (50%) despite the issues and didn't even get a thank you. My combo was missing toast, gravy, and the onion rings. Pressed the button again, waited 10 minutes again, had to call the store again. Talked to the 'manager' again. Told her I wanted the full combo. Said she'll get it fixed. Again, she repeated 'combo' back to me, but I noticed on my bag was an expo ticket and not a receipt. She rang in a side of tots and 5 tenders. When she brings my correct combo, it was just the chicken and tots (which were old to start with) thrown in a box. The toast was hotter than the chicken. No napkins, no peppermint, still no reciept, no offer to make this 30 minute mistake any better. I just tossed the food and went to raising cane's. Never had issues like this at any sonic, much less this location. Super dissatisfied and disappointed. Won't ever go back

One more thing; if you're going to say you're a manager, maybe don't let the last thing your customer hears from you be an exasperated 'Have a good day', and maybe wear something other than some Nike leggings that have a huge 'JUST DO IT' on...

They consistently mess up little things. I just ignore it because, that's everywhere. But today I ordered a supersonic burrito. It was all wrong. Nothing was diced. They had about a third of a sausage patty on it. Forgot the tater tots. Forgot to put picante sauce in the bag. I drove back to the store and asked them to remake it, which isn't something I've ever done anywhere. Asked them to dice the tomatoes, scramble the eggs, dice the sausage. Just make it how it's supposed to be. It came back over 10 minutes later, this time with two halves of a sausage patty, a big fried egg, and two slices of tomato. Honestly it felt spiteful to me. I brought it home and diced it up on a cutting board and popped it in the microwave. Took me all of 30 seconds. I've complained to the store before about food missing from my order, that's why I'm leaving a bad review this time. I've already contacted the franchise owner before, I shouldn't have to get to know the owner of the Sonic on a first name basis just to get the...