Las Palmas Restaurante — Restaurant in Conway

This was a first time visit.

Ordered tortilla soup and it tasted as though they had dumped chicken water, pico de gallo, and shredded chicken into a bowl topped with cheese, heated it up and served with tortillas. I was not impressed at all. Also ordered fajitas, meals came out one at a time and food was only warm. Guacamole looked like it had been sitting out for some time. The other person's meal was much smaller than they expected. Overall, tasted fine but not impressed. We were very disappointed by the service. It did not seem busy, but we were not greeted and waited for someone to seat us. Waiter tried to rush us through our orders; he did not wait for me to finish my order before turning and start talking to the person with me. We were not checked on after receiving our meals. Did not receive drink refills or refill of chips and salsa. We will not...

Very Disappointed in their integrity. I drove 35 minutes both ways to pick up food from this location, only to get home to see that it was incorrect. Due to food allergy I could not eat the food that was sent. I was told that since they took my name and number the night of the order, they would accommodate me with an additional meal and refund, the cash purchase of the incorrect food. The owner didn’t want to honor the agreement and said too bad too sad “pretty much”. The employee that I spoke with is no longer employed there so there’s nothing they can do. I’m not a person trying to get a free meal, but I do think you should right a wrong, especially somebody that eats there quite often. Customer Service is key to success and I will not be back due to this. CHECK ALL YOUR ORDER...

Most of the staff was friendly...our waiter took offense to me telling him my food sucked. Told me, "We've been here for over 20 years, soooo🤷". I told him, "I don't care if you was here for 1000 years, your shrimp was chewy, fajita veggies raw, beans tasted like they was watered down, nothing was seasoned, I added salsa and it still was horrible." This is the first time I have ever sent my food back and not ate it...it was that bad. The cheese dip was editable, as was the salsa...chips were good too, however, it tasted like they pulled it out of a package premade and heated it up for a breif second and called it authentic Mexican food. My advice....go somewhere else. The staff was friendly, we tipped well still, they can't help what they have...