Wawa — Restaurant in Conway

English and spanish...READ IT /LEALO EN ingles y luego en español: If I could give them a worst rate I'll do it. I went to buy something to eat, while I was inside the store my husband decided refill our tire but their air pump was not working and my tire lost all its air. When he went inside the store to find some solution the manager Jenny told us it was working well however a cashier offer herself to check it and help us (Jannie) she went out with us and told us that The air pump was damaged but customers used to take out the sing( their sign is a white plastic bag)...that means the manager lied to safe her responsibility. ..unbelievable and unprofessional. I called the call center customer support but they neither gave us a solution. ..they called a tow and I must to pay it for their fault ...is it fair? They MUST to put a sign. And in this case find a solution. The customer center agent called the mamager and suggested to do it. She told him she had one sign and that was a lie too. While we were inside the store trying to solve it they sent an employee to put a caution sign....too late for us but at least they finally put the sign. The only help received came from other customers who saw all situation and help us to find another tire to change it. Worst WaWa ever. Voy a escribirlo en español tambien para que todos sepan el mal servicio. Fui a comprar algo para comer a la tienda de wawa mientras compraba mi esposo decido ponerle aire a las llantas de la camioneta pero la bomba de aire estaba dañada y no habia ninguna señalizacion al respecto, mi esposo y yo volvimos a la tienda buscando una solucion y la manager llamada Jenny levanto los hombros y dijo que funcionaba otra de las cajeras se ofrecio a ayudarnos y a verificar cuando llegamos a la bomba ella nos dijo que estaba dañada que le habian puesto una bolsa blanca de plastico para señalar qur no funciona pero los clientes la quitaban ahi me di cuenta que la manager mentia por salvar su responsabilidad una actitud poco profesional. Llame al call center y tampoco ayudaron mucho me dijeron que se comunicarian con la tienda pero no hicieron nada me dijeron que me iban a llamar la grua y que yo la pagara. Yo no voy a pagar la grua por su incompetencia ademas DEBEN tener alguna Señalizacion de lo contrario es su responsabilidad. El sr del call center le dijo a la manager que pusiera la señal y ella dijo que ya tenia cuando era mentira tambien. Mientras hablabamos con ella habia mandado a una empleada a señalizar (tengo el video)....muy yarde para nosotros pero al menos pusieron la señalizacion no recibimos ninguna ayuda de WaWa, este establecimiento solo ofrecio llamar la grua, la unica verdadera ayuda vino de otros clientes que vieron la situacion y decidieron involucrarse y ayudar Gracias por ese apoyo entre los latinos gente buena en el mundo es lo unico bueno de la...

I’ve been a long-time customer of your Goldenrod & Valencia and Highway 50 locations, and I’ve consistently appreciated your service in the past. However, I’ve noticed an ongoing issue with curbside fulfillment. Although curbside pickup is offered, orders are often not brought out until the customer or delivery driver physically comes inside.

On one occasion, I placed an order for a handicapped friend who waited over an hour before receiving it only after I called to follow up. This seems to happen frequently, even when the store is not busy and staff are available. Each time, the same apology and explanation are given, but the issue remains unresolved.

I wanted to bring this to your attention because I value your brand and believe this is an area where customer experience could be...

I always go to this wawa and I have always been treated well! The other day I order matcha hot and this girl who was working there gave me cold and I told her it was cold and she insisted it wasn’t and her face expression and tone she was really rude if she not happy about her job it is not the customer fault and she has not right to take it on the customers! If you really lack the compassion and kindness to not do your job then you shouldn’t be in job that is all about customer service! I just couldn’t believe what I was witnessing! I asked for the manager and she finally came explained to her what was happening and she asked her to Remake the drink! Am still confused why was she treating me this for someone you just met and...