Sbarro — Restaurant in Cookeville

It was such a relief to see a Sbarro's return to the area after the one at TTU left years ago.

The smells brought a deep nostalgia that was already tickling my taste buds and the staff were beyond friendly and accommodating. An example of that was apparently processes for a to-go stromboli had changed since the many years of separation between me and this granddaddy of Hot Pockets, as before you would get it in a pan and have a few scoops of sauce added. No surprise it majorly confused me when I was shown the freshly toasted stromboli in a paper sleeve and a small, sealed cup of sauce.

I brought my concerns up to the staff this was not what I had expected, however I would take it as is since that is the process. The amazing woman behind the counter inquired what I had expected, listened diligently, and worked with my expectations by slicing the stromboli into pieces that could fit into one of their pasta/salad containers and coat it with that tongue teasing sauce! If that is not service, I don't know what is! Massive thank you to her and her crew as they were all absolutely, genuinely...

Shows open at 10, still not open after 10. I asked if they had Spinach Strombolis coming out when they do open. She told me they will not be doing them until later... Maybe the crew needs to start earlier so you don't make your customers wait...or so you have all your menu items ready when the lights go on...I am not blaming the girl working, but management, should be thinking exactly how to make opening smooth for the workers and the customers... people who are on a time clock don't appreciate being drug into this by making them late... it's a...

Stopped by today around 3:30pm. Drove in from Crossville. I tried to order a large cheese pizza and was told from the guys at the counter that no pizza cook was available. There was apparently a girl in the back but she was busy. The others were on vacation I was told. I would have to take a sorry looking slice instead. They looked like they have been sitting there all day. The place just opened about a week ago and although they were well staffed with at least 5 people that I saw, no one knew how to make a pizza....