Pizza Time Italian Restaurant — Restaurant in Coral Springs

Let me start by saying my family has been coming here for 30 years if not longer and we have always enjoyed the food. However, this review is about the HORRID Owner/Manager named Joe that stomps around his kitchen and lacks any hospitality skills. Last Sunday 4/28/19 my family and I went there for my mother's birthday. We had a round table close to the bar and semi can see into the kitchen from that location. Our server seemed to disappear constantly (she was very nice) but we were confused as to why she was never around since the other server who was on was all over the place and always seen. At one point I even went up to the bar to get my father a refill for his water. Now I have been a server for over 12 years and my parents are VERY understanding people at restaurants due to this (I still serve part time) but we were a little annoyed at how long it was taking for everything. It took 20 min to get our salads (yup)... a tad long for a salad and then it took another 25 min after the salads to get our food, plus we were still waiting for drink refills. Now, we are not complainers, so we were just happy to get our food. My father asked for a little sauce for his pasta (it was a little cold) it never came out, so he ate the pasta as it was. My father asked to speak with a manager, just to share his experience, as this has never happened when they've come in the past, and out pops Joe from the kitchen. First off he stood behind the bar, yelling across to our table (very unprofessional and rude). Then he immediately took an attitude with us thinking we had an issue with our food, which we explained wasn't the case. He didn't even give us a chance to really speak before he got defensive. All my father wanted to do was express how he was feeling about how long the food took and the lack of service (but we did say the server was very nice) , he wasn't angry. As a server myself, I know sometimes customers just want to be heard out and when they aren't being nasty about it, just hear them out. Aside from Joe arguing and taking an attitude for no reason, he started to wave us off saying he'd give us a discount, which we didn't want. Not everyone wants to be "shut up" or "brushed off" with "free food" or "discounts", again my father just wanted to speak with him about the service taking so long and being inattentive (maybe the server was newer). Joe then turned his back on us and ran off to the kitchen. He proceeded to peek out here and there until the server came back. Our server finally explained she was a little busy due to a large party that was on the other side of the restaurant. We explained we weren't upset or mad and that we weren't saying anything horrible about her. She seemed very nervous. It was then that she mentioned she is actually "afraid" of Joe... because he isn't very nice and can be nasty... I myself was disgusted by that. An OWNER and a MANAGER should never intimidate his or her employees, it's deplorable honestly. I asked her about other owners/managers and she mentioned he's really the only owner that lives down here.... so there isn't much she can do.. after explaining that she should have just TOLD us she was "weeded" or "busy" with a large table, we saw that Joe still discounted our check, even though we didn't want that. So, we paid and tipped off the original bill. I also slipped the server some extra money from one server to another, because we all felt very bad that she was so intimidated by him and worried if he would yell at her etc once we left. We have NEVER had issues with Pizza Time before.. but this will probably keep us from coming back, unless they can teach Joe how to be a good owner/manager to his employees and customers... after all WE (the customers) are the reason his business stays open.. the other owners should be worried he's chasing customers out with his lack of...

I've been to Pizza Time in Coral Springs many times and I was glad to find out it has nothing to do with the same name in Parkland because we will never go there. This Pizza Time is so Awesome and I put up a photo of the front of the restaurant and it looks small but the inside is large and the eating section is in the back and to the side and it is very comfortable. The meals there always taste very good and the service is amAZing and top notch.

The price is a little up there but the main course is large enough for a second meal should you take it home.

The whole staff seems to be very friendly and attentive and this time we had Paula and she is a great great server and came to our table or noticed if we needed her each time and she gets a AAA+++ so we thank the restaurant for having her there. Paula was on the ball, smart, accurate, attentive and friendly and made us comfortable.

I've been there with quite a few different friends of mine and plan to be back again and the parking is also very very easy and safe and lots of room for everyone. I'm giving them a 5 stars on everything and look forward to being back.

ONE only caution for everyone is a thing these days that most places are doing is if you use a credit card they usually include a 3% extra charge and so far I haven't been anywhere that warns you other than it saying so on the check and it's on the bill but for me I'm All Cash but now if anyone reads this you will know. Be back soon and thanks Pizza Time in CORAL...

The food is good here. Service was OK, nothing special. Salad is served with iceburg lettuce. For these prices, I should be getting romain or some other green leaf nutrititious greens.

Some mistakes were made and if you have special dietary needs, this may not be the best place. I asked for sauce on the side because I cannot have the amount they put in a meal. My food was cooked in the sauce and they brought me sauce on the side in addition. When I brought this to the servers attention, the response was, that's the only way we can cook it. Not true as many other Italian restaurants had no problems doing this.

The atmosphere was ok, nothing special. This restaurant charges a fee to use a credit card. In my opinoon, this is a cost of doing business. I won't patronize any place that charges me to pay them. If it's that much of a cost to them, they should not be in business. Next thing they will do is start charging a toilet paper fee, cleaning services fee etc. The server was not verry attentive and I had to get another server twice to get what I had asked for twice already. She was very quick to deliver the check and finalize the bill. If your OK with substandard lettuce, paying a service fee to pay your bill and getting something other than what you ordered, then by all means, you will feel right...