Floor & Decor — Local services in Coral Springs

Overall sub par experience with this location. Over the course of our bedrooms and bathrooms remodeling project, we had only one good experience with one of the many departments we had contact with.

First experience was with the design center. We had a free design consultation scheduled online for 11:00am on a Friday with Lyndia. We arrived 15 minutes early and decided to browse around the design setup and was not greeted (fine no big deal). We noticed a lady at the design center and was planning to approach her at the time of our appointment; she looked busy so we didn’t want to interrupt her. At 10:59am she walks away to the front of the store and desired to talk with another customer who was inquiring about design. I asked the cashier if that was Lyndia to make sure that was the correct designer, cashier said yes. I told her that I had an appointment with her, and if there was anyway to let her know we were there without me interrupting them. She politely told Lyndia that we were waiting on her for our appointment at 11 (it was now 11:05). She responds something along the lines of “I’m with a customer right now you’re going to have to wait”. Fast forward to 11:15am she meets us at the design center and asks what style we like, show her some pictures etc. then we walk the store looking at various tiles and such. She really didn’t give much guidance and when we suggested or asked about a tile combo she basically just said “yeah that works”. Long in the short we were not impressed with the free consultation.

Second experience was with the cashiers, very nice cashiers but offer little to no help when asking where something was or if we needed assistance getting something.

Third experience was with the warehouse for online pickup. This was one of the two good experiences. They were flexible to changing pickup time/date when we were unable to make the original time/date. When we arrived to pick up the tiles we ordered online, the service was nice and fast. The forklift driver and other warehouse workers loaded everything in the car with care. Positive experience with the warehouse and is the only reason I am giving a 2 star review.

Fourth experience was the second good experience with what I assumed was a warehouse worker. I needed just 2 boxes of a tile that we already had started installing in our shower (my fault for changing the layout, just needed more). Ryan (or Bryan?) was super nice and explained there was a meeting in the back so there weren’t many employees on the floor and in the back available to assist, but he will do his best to find a forklift driver to get what I needed. Totally get store policy they are not allowed to get tile from a shrink wrapped and strapped pallet that’s stacked. Ryan was great, I was just somewhat in a rush which wasn’t something that he could help with due to the lack of employees available to assist… which brings me to the next experience with the store manager.

Last experience takes the cake. I was appalled. Store manager comes down the isle with another customer who I must mention was a woman, talking/flirting about the various tiles etc. - I waited for a pause in their conversation to ask the manager if there was someone that can help get the pallet down from there, and that Ryan (or Bryan) was already looking for a driver but if he can help find a driver it would be appreciated. He didn’t want anything to do with me and responds “well you’re just going to have to wait”. The woman customer that he was with ultimately decides on the same tile I am waiting for and NOW he gets on the radio (annoyed) prompting someone to assist. Seriously?

ALSO CHECK YOUR TILES BEFORE LEAVING THE STORE. You may or may not have a full box of broken tiles. Return/exchange process is very easy, just inconvenient to have to make another trip...

My wife and I went to the store on a Sunday morning recently. I grabbed a large cart and filled it up with 8 large bathroom tiles and 5 boxes of shower floor tiles. Just before checking out my wife asked if we measured the trunk opening to make sure it would all fit... Aaaaah - I didn't. I ran out to find out it would not fit. A gentleman named Paul (I apologize, I did not get his last name) that was within earshot and at the register overheard us and suggested we leave it with him and that he would put it all aside for us. Meanwhile I had my tile guy coming to my home in an hour... Because of Paul, I called him and let him know what was going on. My guy actually offered to stop there for us and pick it up. So problem avoided. All along the way and through the entire check out process Paul was calm, cool and collected and managed to keep us from getting crazy. He assured us he'd have it ready when our guy showed up. Suggested we take a photo of the receipt and send it to him so he could verify he was the right guy and then we paid and went to leave. It occurred to us that Paul was one of those guys that could be placed into any set of circumstances and be able to stay calm, cool and collected and to assure those around him to feel relaxed and confident. Most people write these reviews when they're angry... I wanted to write this because I wanted his employer to know that he has a great employee. I will recommend your store and location (and especially Paul) to anyone we know that's looking for tile or home...

We recently visited Floor & Decor to order tiles for our master bathroom remodel and had a fantastic experience with Lyndia, one of their designers. When we arrived, we discovered that the tile we had originally planned to use for the bathroom walls and floor was on backorder and wouldn’t be available in time for our project. Lyndia was incredibly helpful in guiding us through other options, spending a lot of time with us to find new tiles that would look great in both the shower and the rest of the bathroom. She helped us match the new tiles so that everything would coordinate beautifully. Even when the tile we chose for the rest of the bathroom wasn’t available at that location, Lyndia went above and beyond by locating it at another store location and setting up the order for us. Her dedication, patience, and expertise made a stressful situation much easier, and we’re thrilled with the results. Thank you, Lyndia, for all your help and...