Scoopy's Veranda Ice Cream Shoppe — Restaurant in Corpus Christi

My wife, father, and I came to Snoopy’s on July 23rd (a Tuesday) around 9:24 pm to order ice cream for ourselves and get some togo for other family members. There were two girls serving us one with pink hair who was pleasant and helping us with our order and another with black hair who gave the worst customer service I’ve experienced in years. We didn’t even have our order when black haired girl loudly and rudely announced “we close at 10 by the way” without even bothering to make eye contact. We felt very unwelcome with the delivery of that comment and were confused because we were just waiting for our order and it was only 9:31pm. Rude enough but it’s what she did next that I can’t let slide. Once she stormed off to the back we clarified with pink haired girl that it was okay for us to be in the restaurant eating our ice cream and we sat at a table so my dad could eat. Black haired girl came out at 9:33 and started mopping right in front of the only entrance and exit and then directly around the table we had taken a seat at completely mopping us in. She didn’t start in a back corner or wait for us to leave (we would have been gone by 9:40) no, she immediately started mopping around us and our way out and she did it with a heavy amount of non verbal attitude. So I asked her if she had a problem with us because I was kind of shocked at how rude she was being. She rolled her eyes and said “no. I haven't said anything.” And when I asked why she was mopping us in she shrugged and said “closing duties”… at 9:33. My dad has two knee replacements and a hip replacement. She made it so that he had to walk across a wet floor to leave the establishment. Her attitude was shocking for the service industry and she made it more likely that my father would slip, fall, and hurt himself when he was just coming in to buy ice cream well before closing time. I’ve worked service industry jobs and understand closing duties but my colleagues and I would NEVER have started cleaning a room that still had customers in it. If Scoopys does not want to have people ordering ice cream at 9:30 they should list online that they close at 9:30 not 10. I don’t know why this girl is employed here. She made all of us feel extremely uncomfortable, unwelcome, and endangered my father by CHOOSING to mop him in at 9:33. Older people don’t always handle falls well and if it’s Scoopys policy to mop the only exit and floors leading to said exit while customers are there during business hours then I’m appalled at their lack of care for people’s safety. It’s a lawsuit waiting to happen. If it was just a horribly rude girl’s decision then management needs to relieve her of her position/change her shift because safety of customers should be a top priority, never mind knowing how to be polite and not make them feel uncomfortable.

Pink haired girl was...

The worst online customer service I've ever experienced and completely false advertisement. Also overpriced. We initially came in during what was listed as their winter open hours on their website and they were closed. We reached out to them on Facebook and they basically just gaslit us and said that they were open. Umm... No? So we tried again the next day and again the lights were off and the sign in the door said closed, but this time there was a sign to go next door. When we did, we were told that "there was someone there" and they were clearly confused when we told them the building was empty. That was fine, however, as someone was sent over promptly to help us. The staff we interacted with directly were very polite. I wasn't going to post this review and instead I was just going to reach out directly to the business on Facebook but when I did they sent a ridiculous emoji and said, "whomp whomp. sux" Are you kidding me?? (Screenshot attached if you can't believe a business could be so unprofessional.

The main disappointment was that we had made the trip specifically for the Chocolate barnacle which were highlighted online. We were served a cup hiding the layers so that they looked like a cup with chocolate and whipped cream rather than a layered "barnacle." On top of that, we were explicitly told they the ice cream was cookies and cream and both ended up being strawberry hidden by the chocolate mousse. And to make it even worse, they posted a picture on their Facebook just a few hours later that showed what was supposed to be served to us. It was nothing like what we got.

From the Open Hours to the product, nothing here was as advertised. And the barnacles were $10 which was not listed and is extremely overpriced for what we got. More than a cup of mislabeled ice cream...

At the end of our beach day we decided to finish up our vacation with ice cream. We read some good reviews and decided to ignore a bad review saying the ice cream melted almost immediately after they step out of the store because we wanted a fun place to treat the kids and boy do I regret that! Well that happen to us and with a toddler in one hand and ice cream cones in the other dripping down your hand as you gobble up ice cream and race to you car was not fun or enjoyable. My waffle cone was so fragile that just from holding it my thumb went through as I struggle to get napkins and hand them out to everyone. It literally was like a water fall and it was every person for themselves. Never have I experienced an Ice cream melting one minute after it was handed to me. I was just thankful we had a bag with napkins and plates handy due to the pandemic but a struggle to get to with a packed car. It was not a hot or sunny day either it was beautiful and windy. Do NOT go there unless you plan on getting your ice cream in a cup or you will be a mess and in distress rather...