Subway — Restaurant in Costa Mesa

Had a coupon for buy three Subway full-size sandwiches supposed to be $17,99 it said it expired 6-25- 2022 that’s today so I expected it to be good till the end of business today Saturday at check out their computer said it was not valid Not the employees fault however he didn’t offer to call his boss or anything so we paid for it and we had added to our order as there are four of us I even added a tip We won’t be back to Subway again for $50 we could’ve had a really nice meal at Farmer boys

This is the reply I got this morning from Subway what do you think of their reply?

Dear Stan Wingert,

I want to take a moment to thank you for contacting me and to extend my apologies for the less than ideal experience that you had in my restaurant.

I understand that the location you visited did not accept the coupon that you presented during your visit and that did not meet your expectations. I know that we have let you down, and for that, our team at this Subway® restaurant is truly sorry.

I am continuously looking for ways to improve our restaurant experience for customers and your valuable feedback has been shared with the restaurant team members to prevent this from happening in the future.

Thank You for choosing Subway®.

Sandra...

I ordered through subway app in the morning before going to work.i ordered at 8:15 and was told to pick up at 8:40.i drop my wife first then I head to my work but that morning when I reached subway to pick up at 8:40,the restaurant was locked.there was one more person waiting outside knocking on the door.i called the restaurant couple times, knocked couple times but nobody came.the lights and fans were on.the other customer and I waited there for like 10mins trying to reach them but no luck.the timing says clearly they open at 6am.my wife and I were both getting late for work.so i left from there.my wife didn't had breakfast that morning because we had very less time to reach her office. When I was heading towards my work I got a call from them that I didn't came to pick up my sandwich.i told the lady there that I came but nobody was there so she was like ok I'll cancel your order I mean c'mon this is not the way to run a business.i tried to contact subway customer support but i havent heard back and also havent got my refund on those sandwiches. Be careful...

I came in to order with a coupon and the employee is always giving a difficult time.. he added the coupon and immediately deleted it stating it wasn’t working. He is always doing this.. he is extremely rude and has a terrible attitude. A teen came in to purchase chips and cookies and he rudely raised his voice at the kid saying “ what do you want” I let him know the coupon is valid and he stated that he wasn’t going to allow for the coupons to be used. I asked for his name and his managers name and he stated he wasn’t providing it because the owner does not need our business. For a reason he does not wear a name tag. This is extremely unacceptable. This gentleman seems to be under the influence and you can tell by his eyes. He is a terrible representation of Subway. Please hire educated people who enjoy their work. This experience is terrible to have to have gone through during this...