Superburger — Restaurant in Cotati

I've been a long-time customer and have never had an issue until my last two visits, both involving the same cashier who refused to give me her name.

On my most recent visit, I ordered the Grilled Onion Classic burger, specifically requesting no raw onion and no pickles, and did so again when placing this order. I also clarified that I wanted my wife's burger well-done due to her pregnancy, and my burger medium-rare. Despite these clear instructions, my wife's burger was cooked medium to almost rare, and mine was nearly raw. To make matters worse, the burger still contained raw onions, despite my explicit request.

When I initially placed the order, the cashier failed to ask about the burger temperature, which is standard practice everywhere else I order burgers. I had to go back to the counter after sitting down to specify the temperatures. When I complained about the previous order having raw onions and pickles despite my requests, she dismissively said, 'You'd have to say something about it when it happened.' Later, after realizing she hadn't asked about the temperature, I approached her again. I also asked for a drink, which she gave me for free, seemingly acknowledging her errors. While I was able to eat my burger due to hunger, my wife, being pregnant, was deeply concerned about the undercooked meat and was visibly upset, crying a little about the potential impact on our baby.

When I called to speak with a manager, the same cashier answered and was incredibly rude. She simply stated, 'I'm going to refund you.' When I told her I wanted to make a complaint about her to her boss, she replied, 'I can't help you with that, but at least you're getting a free burger.' I insisted she take my number so her boss could call me. This cashier's rude demeanor and lack of care are unacceptable. Other establishments consistently ask about burger temperature and if I need anything else, but she did not. Her refusal to provide her name and overall attitude suggest this may not be an isolated incident. I work hard for my money and am a loyal customer, and we did not deserve this kind of service, especially given the importance of food safety during pregnancy. The other employee who is usually there provides excellent service, so this recent experience was particularly...

If you are anywhere near this establishment and you haven't eaten here, you are doing life wrong!! I was visiting from out of town and was looking at going to a couple different burger places and man am I glad I choose this Superburger at 8204 Old Redwood Hwy, Cotati, CA 94931. I ordered the Bacon Cheese Burger and side of fries. Food was fresh and made to order, hot and most importantly, delicious.!! From the first bite the juices were dripping from the moist burger defiantly a multi napkin experience. The meat is locally sourced and you can taste the difference. The restaurant is clean, the staff was friendly and just a fun vibe. They also have a few brews on tap if you like some suds with your burger. Be sure to check out the pickle bar. This is a must stop if you are anywhere near by, worth the stop and pulling off the 101 even if just passing...

Fantastic gourmet burgers with the option to upgrade your party to grass fed, lamb, and I think, bison. The new location is real nice, decorated and feels more like casual dining than burger joint. It's sad they can't utilize their patio, saying the kitchen isn't big enough to support full dining room and patio but I can't help but wonder what they could utilize it for without affecting the kitchen and seated customers. Bars have outside patois, why not make the patio a milkshake bar? Dunno. The one negative I gave us that any time I order something "different" like add bacon or no mushrooms it has always been wrong. And I think they should offer a side of tater tots small enough to be a single side and not a meal in and of itself. Or better yet your burger should...