Subway — Restaurant in Cottonwood Shores

While we like Subway overall and we order infrequently, we have been disappointed with every online order from the Cottonwood Shores, TX location. Every time. Our last order did not include an item that is standard on the sandwich and was the main reason for ordering that sandwich, with no customization. Because it was take-out and other than ensuring there were the right number of sandwiches in our bag, unfortunately, we didn't check each sandwich until we got home. Still had to open each wrapped sandwich anyway to tell which sandwich belonged to who - no sandwich identification written on the outside wrapping sticker. We don't know if this consistent issue is due to their constant short-staffing (they are always hiring), mad rush of orders (it was 2pm), simply not knowing the menu, lack of paying attention to the written online order, out of that food item (website should reflect when items are not available), or ordering online vs. in-person (then, why offer online), but we will not return to this location again. Despite the convenient location for us, we will take the extra time to visit one of the other locations in Marble Falls that have shown to have better reviews. Very disappointed. And yes, we reported this directly to Subway. Hopefully, they...

The quality at this Subway has gone down with all the new faces (staff). Yesterday the woman that was preparing my sub dropped a knife on the floor, picked it up & rinsed it in something that I hope was more than just water, and then prepared my sub with it. I ordered a 6" sub, but was charged for a 12" sub, and didn't realize their mistake until after I had paid. They voided out the ticket, and charged the correct amount after I brought it to their attention. One of the main reasons I go to Subway is for their great chewy chocolate chip cookies, but the new crew over...

The food is amazing I love the meatball marinara man with west bread pepper jack cheese toast it with lettuce and jalapeño and put random vegetables on it and some ranch and some chips with some cookies awesome I love it Jasmin and her friend Mya they both know me as a customer and they know how too fix my sandchich right off the back it’s awesome how they can remember me and how many customers come in they are two great workers I love Subway so...