North Park Lounge Cranberry — Restaurant in Cranberry Township

A Disrespectful and Unjust Experience at North Park Lounge Cranberry

I am writing this review to share one of the most disrespectful and unjust experiences I have ever had, which occurred at North Park Lounge Cranberry. I rarely feel the need to leave such a detailed account, but the way I was treated by the management at this establishment is simply unacceptable.

I went to North Park Lounge to drop off my girlfriend’s phone, as she works there and had accidentally left it with me. Unfortunately, she hadn’t arrived yet, and since she didn’t have her phone, I was unable to communicate with her to confirm her arrival time. While waiting, I decided to stay in my car and fly my drone—a hobby of mine and something I enjoy doing to pass the time. I was completely unaware that this innocent activity would escalate into a situation where I was harassed, profiled, and even had the police called on me.

Here’s what happened: as I was waiting and flying my drone, the manager of the establishment apparently felt the need to call the authorities. I was completely oblivious to this because, as far as I knew, I hadn’t done anything wrong. When I eventually noticed the manager walking past my car, I attempted to ask him a question to clarify what was going on. Shockingly, he ignored me. Feeling that something was off, I asked him, “Is there a problem?” His response left me stunned: “The police have been called.”

Naturally, I asked, “For what?” The manager then proceeded to accuse me of suspicious behavior. He claimed I had come to the establishment inquiring about a coworker who was “freshly an adult” and then “started flying a drone, which I know is illegal.” These statements were both offensive and blatantly false.

First, his assertion that flying a drone is illegal was completely untrue. I am FAA Part 107 certified, which means I am legally authorized to operate a drone for both commercial and recreational purposes. Even if I weren’t certified, flying below 120 meters (400 feet) in unrestricted airspace is perfectly legal for recreational flyers. Anyone familiar with DJI drones knows that the devices are programmed not to even take off in restricted zones. The manager’s ignorance of these regulations is no excuse for his accusations.

Second, his tone and attitude about my girlfriend—referring to her as “freshly an adult”—was not only unprofessional but also highly inappropriate. She is an adult, fully capable of making her own decisions, and the way he implied some sort of impropriety on my part was deeply insulting and uncalled for.

This entire situation escalated into me being harassed and racially profiled. I was there with a simple purpose: to return a phone to my girlfriend when she arrived at work. Instead, I was treated like a criminal, humiliated, and made to feel unwelcome. The fact that the police were involved in a situation where no laws were broken and no harm was caused is beyond comprehension. What’s worse, the manager showed no accountability or understanding of how wrong his actions were. He didn’t offer an apology or explanation—just more accusations and hostility.

How is this behavior acceptable, let alone constitutional? As a customer and someone who was there to do something helpful for a loved one, I expected basic respect and decency. Instead, I was met with prejudice, ignorance, and an abuse of power. This type of behavior from a manager reflects poorly on the entire establishment and sends a clear message that they do not value fairness, professionalism, or customer care.

I would strongly caution anyone from visiting North Park Lounge Cranberry. If this is how they treat people who have done absolutely nothing wrong, I shudder to think how they handle other situations. Management needs to be held accountable for their actions, and this establishment needs serious training on customer service, drone laws, and the importance of treating all people with respect. Until then, I will not be returning, and I urge others to think twice before supporting...

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