Pizzas By Marchelloni — Restaurant in Crest Hill

I was pretty excited to give this place a try, especially seeing how close it is to my apartment! Unfortunately, my experience was concerning at best and alarming more than comforting. The pizza I brought home, simply put, had only one redeeming quality; the disinfectant baking process induced by the temperature of the pizza ovens. The restaurant itself is atrocious and absolutely filthy. Fly traps overloaded with dead flies, oozing brown marks coming from the ceiling, broken, molding glass-top coolers in the public spaces, several week/month old news papers strewn about the common areas, sticky floors, and (most concerning) a complete lack of food safety techniques in the kitchen. Multiple uncovered, unbaked pre-prepped pizza pans were stacked on prep surfaces, open toppings and cheese containers that had to be waved at to push flies away, very visibly dirty prep surfaces and appliances, the list goes on. In another strange twist, a girl presumably less than 12 was running the entire kitchen with someone else (presumably less than 15) helping. Both were not wearing PPE when handling raw ingredients. One of the two stepped away to use the restroom and very obviously did not wash her hands or use any hand sanitizing solution before going right back to the pizza prep line. The only person old enough to hold a drivers license was managing all of the deliveries and leaving the two girls alone for large chunks of time. I understand that businesses of all types have been struggling with staffing over the past several years, but I’m afraid that this pizza place is going to end up with either a labor or illness-inducing lawsuit if these things can’t be improved immediately. I don’t believe this place would currently pass a health inspection...

I don't usually like to leave bad reviews, but this was our first time eating here since under new ownership and I really hope that this review helps. And it's going to be long because there was just so much going on.

The lady that answered the phone seemed bothered by the fact that anyone was even calling in the first place. It wasn't the warm friendly tones that you would expect while ordering from a restaurant. It was incredibly loud in the background, and I don't believe she could hear me and I couldn't really hear her either. I admit this could be because of the current remodeling that is happening though.

As far as the food itself, it was "ok" at best. At first they gave us the wrong order, and it just so happened that we went back in to grab some extra au jus, and were told that we got the wrong pizza. It's not the end of the world that it happened but we wouldn't have known if it wasn't for a last minute decision to walk back in.

Then we had to wait an extra 10 minutes for the correct pizza to be remade.

Funny thing is that we felt like both the cheese on the beef roll and the pizza weren't even melted. And you can tell they definitely changed the cheese used. From the time of picking up a pizza and beef roll (which was a total of $50, and more expensive than it used to be) and the 2 min car ride home, since they aren't doing delivery right now, it still seemed like our food was cold.

Now here I am 4 hours later and feel nauseous on top of it. Praying that I don't have food poisoning.

At the end of the day, I wish the new management the best of luck, but as for my family and I, well we won't ever go back. Which is unfortunate because for 9 years this was our favorite pizza spot that we supported atleast...

Worst customer service every. Lets see first tried placing a take out order sat on hold for over 10 minutes not even on hold technically listing to the employees talk and goof around instead of doing there job. Then after I had to repeat my order multiple times because it's apparently to hard to do your job and take the order a customer is giving you I also had to remind him to give me a total and take address because it was for delivery. I mean I mine as well just be on the hourly pay roll at this point since I have to do the employees jobs for them. I was finally told totally and after hanging up realized I was over charged by more then $30 after doing the math myself. When I called back to question it I was screamed at told I was wrong because the prices they have listed aren't the real prices. Well that just sounds great didn't know prices just changed from what is the listed price and not even by miniscule amounts. After all of this I was then told to come up there and fight him before being hung up on. As a restaurant manager myself and the way the phone was even answered in the begging I'd definitely work on employee training and your SOPs because apparently your employees don't know how to...