Vine and Plate — Restaurant in Crystal Lake

Second time here and I wasn’t as happy as the last time , first of all it was freezing in the place and when we asked to have it warmer the response was that’s the way it is. There was a hole in the floor under the table and the cold air from the basement was being blown up through the hole and freezing us out. The table they tried seating us at was in the back corner didnt have matching chairs it had a love seat that was 4” too short. We got a different table but they tried seating two other groups at that table and they both said they wouldn’t sit there . Don’t get the monte Cristi sliders for the price I expected a lot more I only order three of them and there wasn’t a most two pieces of lunch meat between the three of the sliders. Our waitress never came back after us ordering as someone else brought the food out , but no “ Can I get you anything else or can I refill your drink” she just came back with the checks. Also it’s 20 degrees outside and they had the door open for 10 minutes bringing in groceries???? Come on get your groceries in the morning not at 6:00 during the evening rush the other people had decent flatbreads though But I will...

Walked in with a baby in baby carrier. Woman behind bar that seemed like the owner immediately asked if we had reservations. It was 5:10 on a Tuesday. We said no but it was only two of us and baby. She said it was only bar seating. We said that was ok and asked for high chair. She said they didn’t have that type of thing there, and said it with an attitude. We said that’s ok and would pull up and extra chair to put him on. She said, I don’t feel comfortable with you doing that. I said, well it’s clear you don’t want children here. She said, well we just aren’t used to having children in our restaurant. I said, well I’ll be sure to post a review noting this and we will leave. She said, I’m sorry but we just don’t have those types of things in our establishment. I have never been in a restaurant like this. Early on a weeknight with a quiet baby. I’m appalled. I will never frequent this establishment. In an era where restaurants struggle, I do my best to go local. We went to cucina bella. Had a wonderful meal and they did have a high chair and were thrilled to accept our money and support...

Repeatedly disappointed by the service here. Stopped coming here because it was more of a "reservation only" place (we are more of a spontaneous "lets go grab a cocktail" kind of couple"). Made a reservation with a friend. After being there for 3 hours, we each only had 2 drinks and shared an appetizer. Although drinks and ap were good, service was (and consistently has been) pretty awful. Long wait times between check ins, had to call server back to complete the drink order (only took 2 out of 3 of our orders), and then almost an hour later we finally got our check from someone other than our server who checked on us. It's not a staffing issue, there were 2 bartenders (third staff member arrived later), they just don't seem to be attentive, nor do they seem to have customer service or time management skills.

We understand this is a "nice" cocktail bar, sure. But again, tonight our waiter/bartender was generally unfriendly and seem to be disinterested in anything customer related.

Such a shame, nice place, great concept, wish staff/service...