Ranchera Bar & Grill — Restaurant in Cumberland

When this restaurant originally opened our family was so surprised by the food, atmosphere, how friendly the waiters and waitresses were. Their frozen Margarita's were excellent. Each Saturday we ate in the bar area because we could hear the music there better and we had the same waiters who were always so friendly. We got to know the Manager who stopped by our table and checked to make sure everything was good for us, would visit and talk for a few minutes. Made you feel so welcome. Approximately 3 months ago the frozen Margarita machine broke and that is the only way we drink our Margarita's. A couple of time we stopped in and tried the on the rocks but not the same. Neither were our servers. All new faces and not at all as friendly. The Manager we were so use to seeing and talking to was no where to be seen, when asked when part for the machine to make frozen Margarita's was expected they said it would be a couple of weeks for part to come in.. Waited called but noticed when called no one seemed to know when part would be in or even cared to check for me. Finally part arrived and we returned, noticed when we were seated all new faces again. Server arrived took our order for our drinks and when the two Margarita's arrived my daughter said there is something wrong with mine does not taste right. She had a smaller one and we had the monster one. We tasted ours and indeed it was terrible. We called over the server and they took back the drinks and acted like we were crazy. Long story short they poured some from the machine tasted it and made a face, went over to I think new Manager and he tasted it and turned around could not see look on his face but when server came back she said there was nothing wrong with the machine or the drink. We have had many many frozen Margarita's and if something is missing we can tell as we make our own at home from scratch and know when we taste it what it should taste like. We told the waitress it was missing something so try to put some tripe sec in it, she took it back and did and brought it back it helped a little but was still missing nothing like what it was when to visit before frozen machine broke down and the old Manager was there. WHERE DID YOU GO? WE MISS YOU! Restaurant not worth going to now, we can visit many other Mexican restaurants and get a half decent frozen Margarita. won't be returning to drink their poor version of a frozen Margarita. Advice people if you visited when they first opened but have not been for awhile don't waste your money try another Mexican restaurant. We noticed the last two times we went not many people had Margarita's on their tables. If they did...

My wife and I arrived approximately 4:20 PM on a Saturday for our first visit. The restaurant is really nice inside for a strip mall. For a Saturday it was slow at the time, maybe 10% capacity at best. We thought 5 minutes was a little too long for the server to first come by our table given the lack of other patrons. We ordered our drinks and she brought us Chips and Salsa. The Salsa was very good with a nice kick of jalapeño. Unfortunately, it took about 10 minutes to get our drinks. Upon delivery of our drinks we places our orders. She opted for a Chicken Burrito and I the #29 special consisting of Beef Quesadilla, Taco, beans and rice. The wait was not too bad but upon arrival I was missing my Taco which took another 5 minutes. By the time my Taco arrived, my wife realized her Burrito was actually beef and not chicken. The food was your typical Mexican fare. Nothing special or notable at all considering the prices. We actually thought it was pretty bland compared to other local establishments in and around Greenfield. Oh, and beware of draft beer prices as they do not post them in the menu for good reason. We really wanted to like the place, but they made it difficult to do based on Service, Quality and Price. Our advice on this one, spend your time and hard earned money...

Passed this place a few times and finally decided to try. Planned on getting a couple carry out dinners for my wife and I so decided to sit at bar and have a drink while waiting for food to be prepared. I sat at bar maybe 5-10 minutes and while there were a couple bartenders came back making drinks but I was never greeted or even acknowledged that I was there. I decided to leave but when I got to my car I thought maybe they figured I had been waited on even though I’m sitting there with no drink or anything so I decided to call and order the food since I did want to give the place a try. When phone was answered I was told to hold and waited maybe 3-4 minutes with nobody ever getting back to me. I think they only have one phone line because I could hear all the background noise and when I hung up and tried to call back the line was not available. Very disappointed in service but not able to...