Domino's Pizza — Restaurant in Cypress

I ordered 2 pizzas online. I selected drive up car side service but something told me to go in. I was informed that my pizzas were not ready even though the pick up window time indicated otherwise. I was told the pizzas were in the oven and coming out shortly. 5 minutes later, I was then told that my pizzas were mistakenly taken by their driver and they would have to remake the pizzas. After waiting an additional 15 minutes, I asked how much longer. I was told the pizzas were coming out shortly. Once ready, I opened the boxes to find out that one of my pizzas was not what I ordered. When I informed the gentleman who was helping me from the get go about the issue, the rude and unprofessional manager Geraldine butted in- while she was supposed to be helping another customer. I explained to her that I wanted the gentlemen to help me because I did not feel like explaining the whole run around again. She insisted that I only speak with her and snapped at the gentlemen to go back to whatever he was previously doing. She then proceeded with her rude attitude to ask me what I wanted- a refund or to remake the pizzas because I was complaining. She held up the other customer and I told her to help the other lady first but she said no- she claimed the lady had agreed to wait and proceeded to say I was complaining , as if she thought it was outlandish for me to complain after being inconvenienced. Geraldine was tacky and unpleasant. Another male store associate brought a pizza out that happened to be my correct pizza and she closed the box and said "no, I can't give that to you- it's been sitting". The pizza had literally come out like 5 minutes prior- I watched it. She said you'll have to wait for the pizza to be re made fresh or get a refund. She wanted to push around her manager title and try and be in control- power trip. All of it was unnecessary and not professional work place behavior, especially as a manager. She then proceeded to say that I needed to respect her and that I was no longer allowed in the store and that they had cameras. She needs to be let go- this location already has low ratings and from reviews I can see she may have a bit of a reputation and a severe lack of professionalism. I walked out with my correct pizzas but a bad taste from the horrendous customer...

Edit: This was previously a 1 ⭐️ review ——————————————————————— I called today about this situation here in my review. The manager on duty, Anissa, was so kind and helpful. She was really accommodating and her tone of voice was so calm and collected that I felt comfortable and heard. I explained that I received a coupon for a free pizza due to the order I placed which I couldn’t claim because of the order cancellation. This was the best customer service I’ve received in a while. Really made my day. Thank you so much, Anissa. Also, Phillip the delivery driver, thank you for being kind and appreciative. I was really short on cash, I didn’t have anything on hand except the $2 in my savings jar. Phillip has delivered here before and always gives outstanding customer service even in a short delivery interaction.❗️ He’s very polite and hopefully he gets the recognition and appreciation and pay he deserves❗️ I can tell he treats every customer this way, it’s his personality. Phillip, I appreciate you so much. I apologize that I couldn’t give you the tip you deserve, and I really hope that someone makes up for it tonight or that I can soon. Thank you. ——————————————————————— I was ordering food a little after 11pm. The top of the website said not to worry because as long as I ordered before midnight, my food would still be delivered. That little notification kept popping up at the top like it was reassuring me I’d get my dinner. I finished ordering food at 11:30pm. I was tired and had a long day and my car battery was dead. I can’t get a jump until tomorrow morning. I was really relying on this dinner. The worst part is if I had known that they would cancel my order 3 minutes before midnight, I would’ve saved the trouble of having my hopes up and walked to food for less to get food. This was just so hurtful that I was reassured that I would get my order delivered as long as I ordered before 12, I ordered 30 minutes before 12, and they cancelled last minute at 11:57. Food for less closes at 12 too. So I had absolutely no option. I trusted them and they left me with 3 minutes to find another option. That...

We ordered 2 pizzas from this location online the previous night. When we reached the store, there were 2 employees working there, a woman & a man. The lady/employee denied giving us the pizzas, saying she had canceled our order. On the app it still showed the pizza ready to pick up, and nowhere it showed it was cancelled. We could see our pizza box on the shelf behind her. If the store was going to cancel our order, they should have informed us so instead of driving all the way here, we could have ordered from another store. We could see our pizzas sitting right there, & when we asked for them since it was not cancelled on our end, she very rudely & in an entitled manner refused to give us the pizza. In fact, she asked us to get “out of her store.” We have never been treated this rudely at any restaurant before. This was the most humiliating experience we have had during a conversation with an employee at a restaurant. As soon as we left, the app notified us of the cancelled order, meaning it was cancelled after we got there, not before. We then placed the same order at a different Dominos, & had to drive there to pick it up. Besides wasting our time by not informing us of the cancellation prior, the extremely rude way of talking to us & telling us to “get out of her store” as we politely asked for our order, was extremely humiliating &...