Domino's Pizza — Restaurant in Dade City

Absolutely mind-boggling experience from tonight's order. I received my pizza with a slice mysteriously missing - and when I called for an explanation (and obviously a refund), your employee Hailey assured me with the confidence of a sworn witness that she could "guarantee no one ate my pizza."

Now, I'm no detective, but when there's a whole slice missing from a pizza, my first instinct isn't to think it vanished into thin air. I was expecting maybe "a slice fell during cutting" or some other logical explanation. But no - Hailey's foolproof defense was her ironclad guarantee that nobody ate it.

Well, if nobody ate it, then WHAT happened to it? Did your delivery driver stop to do some impromptu charity work and feed the homeless? Did a hungry bird swoop down and snatch a slice when he pulled over to let his overheated car cool down from all that piping hot pizza steam? Did the slice achieve sentience and walk away? Did it get raptured?

To add insult to injury, when I asked for an actual explanation of where my missing slice went, Hailey hung up on me. Apparently, asking "what happened to the slice if no one ate it?" was too complex a philosophical question for your customer service department.

Needless to say, you've lost a customer. I'll be taking my business elsewhere - preferably to a place where the pizza arrives with all its original slices intact, and where the staff can explain basic pizza physics.

The whole thing is just a freakin' joke.

Sincerely, A Former Customer Who Believes in Pizza...

I spent $50 last night. Ordered a large pizza and cheesy breadsticks with two dipping sauces and two cokes (Friday April 23). I know weekend nights are busy, but restaurants know that and should be prepared more. Took nearly two hours to get it to my door, pizza was cold- crust was slightly burned, breadsticks were cold, missing a dipping sauce. But the cokes were very cold. Which means that the pizza and breadsticks sat on the counter for a long time. When I had called after an hour to check on the status and the young man had told me that the delivery driver was just leaving. 45 min later, I get a call from the driver that she will be there soon. I live 8 minutes away... called the manager after i saw the state of the food. She offered a credit for everything. But honestly, I don’t think we’ll use this dominos again. We’ve used that store for pizza night for 9 years and it’s gotten consistently worse. And I’m paranoid about my food being tampered with nowadays. Management/supervisors: quality control exists for a reason. Who you hire directly effects performance and as a business that thrives on repeat customers, you have a problem that needs to be addressed. Process mapping- it...

Every time I order from here they make my order in 10 minutes but it takes him 40 minutes to get my food into a delivery car. I wouldn’t have an issue with this if the food wasn’t cold by the time it gets to me every time I order it takes them triple the amount of time to make the food to deliver the food. Half the time I find myself driving to the dominoes and Going to pick up my own order an hour later. I don’t understand why they make orders if they cannot deliver them. Why not just time it right so you have an available driver. This is also an issue because this specific area is the only delivery restaurant in the entire town. Many college students order from here including myself. We rely on this restaurant for dinner. I spent $30 each time I order and make sure to tip well regardless of the situation but it seems unfair to me. I will not be ordering again. Workers at this establishment are incredibly nice and understanding and understaffed. I understand the frustration and it’s not their fault but things need to change at the store to run more...