Church's Texas Chicken — Restaurant in Dallas

I had a deeply disappointing experience at this location that I feel compelled to share, particularly as someone who also works in the service industry.

Upon arriving to redeem a reward, I encountered unprofessional behavior from the manager that fell well below basic customer service standards. Despite my patient approach, the manager repeatedly walked away during our interaction to handle other tasks, showing a clear lack of respect for my time. When she did assist me, she displayed visible frustration and handled my personal property inappropriately – at one point grabbing my phone from my hands and then throwing it when she became frustrated with scanning a barcode.

What made the experience more concerning was the clear disparity in customer treatment. While I was repeatedly dismissed, I observed the same manager providing immediate and full attention to other customers. When another employee attempted to help me, it became apparent she hadn't been properly trained on handling rewards redemption.

The most alarming aspects of this interaction were:

The manager's physical mishandling of my personal property

The repeated abandonment of our transaction without acknowledgment

The visible display of attitude and frustration toward a patient customer

The inconsistent treatment of different customers

As someone who understands the challenges of the service industry, I always aim to be patient and understanding. However, this behavior, particularly from a manager who should be setting an example, was unacceptable. I would appreciate this being addressed to ensure other customers don't have similar...

Stopping at this place for lunch was the biggest mistake my boyfriend has ever made. They told him that they didn't have any drinks, but water and tea. He asked for water ( that they fill a cup with from a facet) and tried to charge him for it, while waiting 10 min for his food. Just to receive it and it was old and stale. It was so greasy and had been sitting on the warmer for hours. They said that he had to wait for his buiscut after 19 min. He asked for a spoon and they told him they didn't have any. And another lady that had been waiting just as long became upset and asked how is she suppose to eat her sides( mashes potatoes, green beans, etc.) With her fingers? The cashier started laughing and said," I quess!" When he complained about the customer service, pricing, and the old food, the MANAGER and staff became hostel and so rude with him, that he just decided to leave. He spent his money and didn't get to eat on his lunch break! This is the worst establishment we've ever bought chicken! Over the years, he and I have saw the decline in the location, but didn't think it was this terrible. We will never EVER be going back here and I recommend that if you are out that way, to keep driving! Don't waste your time, energy, money,...

Went thru drive thru we asked if they had fredh tenders the manager told us no they would have to make some fresh ones and it would take 5 minutes we tired to do a second order but couldn't so i went inside order $5 tender box with tax $5.42 they guy that took my order didnt give me my change back. When i went insude customers where already angry complaining sweating and upset its way hotter been inside there building ordering your food vs been outside which is very sad. The customers that came way after me was served and sent on there way. After i got my food i went home found out my food was stale hard tough to eat i got pissed off abd walked but up there complained to management she reprepared my food fresh herself Thanks to management But i rarely eat here anyways because i live in the area and ive seen first hand this place abd employees are not up to standard of a place i would want to spend my money...