Hardeman's BBQ & Soul Food — Restaurant in Dallas

Because I can't give a comment without choosing a star...You Never know who will show up at your place of business. So the customer service must always be on point! I am a food Tour Guide with a prestigious local company but showed up in my primary job in uniform for a lunch meal. I asked for a sliced beef sandwich and cole slaw. However I was charged for what I ordered to be later told that they didn't have Cole slaw. They offered me the potato salad but I'm not a potato salad person so I declined. Yes I asked for moist pieces with fat. I got to work and started to eat my sandwich. I couldn't stop chewing after the first bite. So I opened my sandwich and found the from "yesterday along with the veins of the fat." I called them to let them know that I couldn't eat the mess they gave me for 21.50. Sarah says, " Bring it back and I'll fix it. I saved the order in its original bag and all. She looks at it turns her face up at it then throws it away. I tell her to just give me two of the specials which consist of a chopped beef sandwich, 3 hot wings, fries and a 20 oz drink for 7.00. (I chose that because I was afraid of what I might have gotten to replace my poorly sliced and rendered Slice Beef sandwich for 13.00. What I received was two orders of yesterday's wings, a chopped beef "slider" (mostly bun), petrified fries but the drinks were on point! Never, never, never will they get my hard earned money again!!! I tried to support a black on business that did NOT support my need for a meal that deserves my support! SOME Black Businesses MUST do better to get the support they want! HARDEMANS WILL NOT BE ON MY LIST FOR THE TOURISM OF BBQ/SOUL FOOD TOURS THAT I AM...

My first time visiting this location it was about 7:25pm and they were closing at 8:00pm. When I walked in all the food they normally have in the front was gone and there was a lady cleaning the area where the food is kept. I asked are you all closed? She said they were out of plate lunches and only had bar-b-que. I thought to myself were they really out or did she hurry up and put everything up for the night because she was ready to get out of there! I'm going to go with what I thought, so I left. I decided to give them another chance yesterday(it was around 3 something almost 4 they closed at 5) and we came back there was food this time. My husband and I wanted ox tails but there were hardly any left. I politely asked the lady do you have any more ox tails? She asked another employee did they have any more and the other employee said that's enough right there for two plates. EXCUSE me?!! Clearly it wasn't other wise I wouldn't have asked. I'm not one of those picky customers at all and there really weren't enough. It was the last of the last left. So again, I left with no food but I won't be back. We always scream black people don't support other blacks or black owned businesses but we give some of the worst service!!!!

08/04/23 Thank you for taking the time out to respond to my original review which was from 4 years ago. Thanks for the blessings...

Used location for catering (purchased own meat) was severely shorten on brisket quantity (3 large briskets) received only 3/4 pan of brisket..super dried out and over cooked(old) and leg quarters (10 bags) only two pans were able to be served to guest. Once h got to the third pan had to stop serving due to very old slimy residue on chicken. This is unacceptable prior to discovering the bottom 5 pans that were unserved I called spoke to Sarah (owner) whom immediately stated the food was cooked a few days before and reheated same day and that she didn’t have to steal any meat they had their own. I then responded that never mentioned shortage but do not agree with the amount received versus the meat supplied, but questioned if the meat was old or severely overcooked. She said she watched the cook it and it was refrigerated then recooked the same day. Family this was by far the worst catering experience I’ve ever encountered. This is what hurts others for supporting our “Black...