Paciugo Gelato Auntie Anne's — Restaurant in Dallas

I should have read reviews first. I would give a negative 5 stars for service if I could and cleanliness as parts of my Gelato wound up hanging over so badly that they touched the counter.

The female cashier worker was rude. I should have walked away without buying Gelato. She smacked the hand of the woman in front of me, telling her "you're done. Go.". She gets angry when she has to repeat because she spoke too quietly. Rolled her eyes when customers ordered something from menu she was out of line it was their fault and mumbled about them under her breath, and she wouldn't answer what time they closed. She filled Gelato so it got all over my hand when I picked it up from where it hung over and touched the counter. And she looked at me like hurry about paying almost losing her patience with me when I tried to pay as she'd motioned for me to do, but she hadn't pressed it yet so I couldn't. then she rudely said " I have to enter it in first" when I told her it wasn't up yet. I only ate half of my Gelato and wished I hadn't bought it. I feel nauseous though perhaps that's a feeling bright on by how bad the overall...

This location was very low on pretzels & asked us to return in 10 minutes. We did return & they then stated that they “ran out of dough”. When we asked what the gelato flavors were, they appeared to be very inconvenienced. I would imagine it is frustrating to have a long line of customers with minimal product and no signage. It would be nice if the corporate office could label the gelato product to maybe help the...

We were hopeful that the other reviews were one off experiences and maybe our experience would be different, but unfortunately not. They were out of pretzels, stating it would be 30 minutes before some were ready, and only about half of the gelato containers were full, and they were out of the small size cup. Additionally the staff seemed not interested in being there at all, and did not show any hospitality to...