McDonald's — Restaurant in Danville

To McDonalds by Big Lots!!

I'm the woman that a McDonald's Employee Made fun of because of my accent.I talk country, This employee was mocking me when I said" Thank you" for the cup holder then everyone laughed at me as I drove off. I'm also the person that called and got no answer.. its okay. I will be pursuing this matter. Another thing you didnt know is I had just got a text while sitting there in drive thru that a family member had passed away, We had lost another family member due to Covid. I'm A mother of 3 Beautiful babies, that has been sick last night I was in the hospital until 1:30 AM with my daughter shes 3 I had 4 hours sleep in 2 days because My husband is sick as well.. Its not Covid, but I still wore a mask to protect myself and others. Its not like I'm not sad , stressed and have cried enough they just had to make it worse for me. I would never treat anyone the way I was treated tonight . Video will prove it all. I just thought it would be easier to stop at this McDonalds on my way home,then the one on the hill because I'm worn out and just wanted to go home and rest. Thank goodness the McDonald's on the hill has a Professional, Kind, Understanding attitude about the situation. Be Better Do Better be nice never know what someone has going on in their life at the moment. I'm a kind, loving person with a heart of Gold. Please just be nice.Don't Judge someone because of Accents, Hair Color , Skin Color, Make up or anything else....

This used to be a good McDonald's. I don't know if we caught a bad day or if it has gone downhill. The cashier seemed to have a hard time ringing in the order, which was very basic. We got a nugget meal, a happy meal, and a quarter pounder meal. I ended up charged extra for a medium drink on the happy meal that I didn't even want or ask for actually. It took quite a long time to even get our food, at least 15 minutes or more. We ate inside but was given our food in a bag anyway, as I noticed everyone was. The food itself was awful, and we were given no explanation or apology for why it took so long. The nuggets, especially for the happy meal were hard and looked like they had sat all day and were not even warm, much less hot. The fries tasted old and cold as well. The quarter pounder had no flavor and was so cold, it was as if it had been taken from a fridge and microwaved but not enough to make it warm. It was absolutely covered in ketchup. Maybe to try and hide the rest of it, and where it was old, the meat seemed to be grisly. The workers spent a lot of time just standing around talking, even telling other workers to wait when called for help till they finished telling their story to others. Unfortunately this experience seems to be becoming a trend at a lot of McDonald's locations lately. I have a 3 year old, so I hope not. We usually go to the other location in Danville and I wish we had this time. It was so bad I couldn't...

Stopped at this location this past Saturday September 20th 2025 at about 9 am. Whoever the shift lead / manager was, she was extremely rude. They put a sign on their lobby door saying that their lobby was closed (I did not see the sign and the door was unlocked) I only wanted to use the restroom, and behind me a few more people came in wanting to order food. Whoever the lead was in the back was shouting over the counter out of saying for us to "go read the sign, the lobby is closed" over and over again. I've worked in customer service, at fast food restaurants and at travel centers, I know good customer service whenever I see it, I know how to give good customer service, this lady was extremely rude, would not even make eye contact with anybody, she was just yelling over the counter telling us to go read the sign on the door. A couple of the other customers that were with me in the lobby asked her if they could go ahead and order and take their food to go rather than using the lobby, and she just ignored them. The only person who was clearly communicating with us, in a mannerly way, was the maintenance guy who was sweeping the floors in the lobby. He was kind and was actually trying to ask the shift lead/manager questions for us but she was ignoring him as well. I'm in Danville at least a few times out of the week, I have gotten food from this McDonald's location before, after that experience I have decided I will no longer give...