The 9th Monarch — Restaurant in Dartmouth

I can't comment on the atmosphere as i ordered take out. Customer service wise The person who took my order over the phone seemed really nice, and when I got to the restaurant, they were equally friendly. I left a generous tip because the pre-order experience left me pretty satisfied. However, things took a turn when I got home and discovered that my vegan basil fried rice was missing. I called them up and explained the situation, and they mentioned that their receipt showed it as a vegan basil dinner. Initially, they offered to place a new order since a refund wasn't possible. That was fine with us, and they assured us it would be ready for tomorrow.

But then, their attitude suddenly changed from friendly to stressed and even a bit rude. They started asking us to send them a photo of the receipt, claiming they needed to check if there was a problem in their system. We explained that we had already thrown out the receipt along with the dinner's containers. They continued insisting, repeating the request a couple more times. Eventually, we told them we'd try to retrieve the receipt after we finished eating. There was this incredibly long silence on their end, during which we hoped they'd realize how unreasonable they were being. Instead, they brusquely agreed, and when we asked for the name of the person we spoke to, they just hung up on us. So yeah, it's safe to say their customer service was pretty subpar.

Bummed because I was very hopeful in the beginning then they failed in the end.

Food The food was mediocre and uninspiring. Yellow curry- this was actually really flavorful. So out of the $100 worth of food we ordered, this would be the only item we would reorder.

drunken noodles- the tofu was flavored well but the noodles in it which, in my opinion is the best part, had little flavor. Lackluster.

Pad Thai- Different style of noodles, very very skinny noodles. Insipid.

Pho - we thought maybe the noodles just needed some time to sit in the broth. But nope, just bland. Biggest disappointment as we were most excited for this one.

Although we didn't order this, the basil dinner in the garlic chili sauce was very watery. We didn't eat it.

Had high hopes for trying this place for the first time, but disappointed overall. Can't say...

I was one of the first customers The 9th Monarch ever had. I will not lie. The food up to this review has been outstanding. Excellent service, excellent food! Today was a completely different story. I go in to eat with my girlfriend and my sister (this was my sisters first experience with Thai food) and we sit down. My sister ordered a chicken pad Thai and so did my girlfriend. I ordered the hot basil rice with chicken. We get our food and the pad Thai was drenched in the sauce they put the noodles in. How horrendous? Usually it’s dry enough to consume. This time was atrocious. It legitimately looked like a soup instead of a pasta dish. We asked our waiter kindly to take it back, so she did. We were horrified when the owner sent the waiter back to tell us there’s nothing she can do because it looked eaten. How dare you?! Not one noodle was eaten. The pad Thai looked utterly disgusting. And there was nothing you can do? We sent the waiter back to tell the owner “since you’re too cheap to take the dish back, can we at least only pay for half of it, and we’ll order something much better?” Of course the cheap owner said yes. She was trying to squeeze every penny out of us. A horrible experience. Especial for a first time guest and for guests that have been there since day 1. I can assure you that’s the last time I go back. I would of went back but poor customer service by the owner, disgusting pad Thai, and a cheap owner=recipe for trouble. I would of gave more stars but I’m still in disbelief of the...

Edit: (11-2020) Tried the Thai fried rice with chicken again and got the same thing. Not very impressed.

This was my first time eating here. I ordered takeout. I must have gone on an off night because there's so many good reviews and I know people personally who have gone and really liked eating here. I ordered pork gyoza which were very good! I also ordered the Thai fried rice with chicken which is usually my go to dish. It was pretty gross. Rice was really mushy and there was no flavor. I've had this same dish at various other Thai restaurants and this was by far the worst that I've had. Like I said it must have been an off night because everyone else seems to like it. The interior looked really clean and nice, I would definitely come here to sit down and have a meal. I'll try eating here again and update my...