Dunkin' — Restaurant in Davie

I have been stopping at this Dunkin location at once a week or two for the last eight years. It’s on my way to work. I live ten minutes from here and so I use the app so I can grab and go. The app always warns me that I should order when I get closer, but I do it that way so I can give them time to finish my order. It’s usually just a medium latte with either a sandwich or a bagel with cream cheese. Nothing more. The service has been getting worse and worse over the last few months. Taking much longer than usual. Yesterday was the final straw. I ordered at 9:01, according to the time stamp on the app, and arrived at 9:15. Nothing was ready. The coffee was done a minute or so after I arrived, but the bagel with cream cheese wasn’t. I asked and they said it was coming up. I waited until 9:20 and I just couldn’t wait any longer. Almost 20 minutes for a coffee and bagel with cream cheese? The poor woman preparing the food was so overwhelmed and the other people were just standing around not helping her. At one point I heard her say, I need more cheese. The other woman just told her, it’s over there in the fridge. She wasn’t doing anything! She could have helped her. They need to work on teamwork....

I stopped here every once in a while, but today was the worst. It was disgustingly dirty as soon as I walked in the door. They were bags and napkins on the coffee table, the other tables were full of garbage, the garbage can was full and overflowing, and there was Wrappers and papers on the floor. They weren’t busy at all, there was one woman sitting at a table with her kid doing some writing and that was it. They had two employees one girl who was brand new had no idea what she was doing. But that’s no excuse because she could’ve easily Picked up all the garbage and swept the floor. Where is the owner?? There needs to be some soup revision here cause obviously these kids could care less about the place. With the garbage overflowing in the basket I’m sure the health department would not like that at all. I was going to order something to eat and decided against it because I have no idea how clean the back bar was. Absolutely no customer service at...

Dear Owners, I know you own most of the Davie Florida locations. In my humble opinion you have taken some of the best DD in the area and ruined them. Taft/University I will only use the drive through, Davie by the college - never to return since you made the changes to the drive through making it impossible to get in and out of the parking lot . My personal favorite location, Flamingo/Orange you have destroyed. You had the most amazing people working there and now sorry to say no. My simple order was wrong 3 times, the people in front of me twice….I consider myself a pretty good customer, I spend about $40 a week, 6-7 days a week mostly in your stores. Time to rethink my options. Your Flamingo location is dead as I sit here and write this. What does this tell you? Before your restructure of this location it would be much more busy. Here is a funny side note, I am writing this on...