Cousin Vinny's Pizza — Restaurant in Dayton

I WISH I COULD GIVE ZERO STARS!!! I am livid!!!!! I placed an order online at 8:13pm (order code: 8857, order number: 289591db)and waited until 8:56pm and then called to check on the order status, I spoke with a woman and provided her with my order number and she explained the pizza is already out for delivery. I then continued to wait until 9:37pm at which time placed a second call to the Siebenthaler location. I spoke with a woman who refused to give me her name and she explained that I do not have an order and have not had an order since June 30. I then explained that I called not too long ago and it was explained that my order was out for delivery at which point the lady on the phone explained that was her that I was speaking to the first call and that I did not have an order and then she suddenly found it. She then began yelling to the manager back and forth and when I asked to speak to him, I heard him yell through the phone “I’m busy, she gone have to call back tomorrow”. I then explained that I wanted a refund and again asked multiple times for the manager to please get on the phone at which point he yelled to the other employee a phone number for Zuppler and told me to “take it up with them, he is busy”. I asked the lady for the managers name and she stated it was Dave, I had a friend call the Zuppler number provided and while on the phone with the company the Zuppler representative explained that they are not the responsible party for refunds. I explained this to the nameless lady on the phone and she proceeded to tell the manager “Dave” who then stated “she tripping, hang up on her”. The call was then disconnected. I called back and waited on hold. Another woman answered placing me on multiple holds and then she got on and took my order number information and explained that her manager told her to hang up on me and she disconnected the call. This is the worst customer service experience I have ever had, I am beyond upset and have never been treated so poorly as a...

Cousin Vinny's Pizza - Wayne Ave. Cousin Vinny's Pizza Cousin Vinny's Pizza I am a service coordinator for an apartment community here in Dayton. I had a disabled resident order from this particular store last week for delivery. He uses a walking device and lives on the third floor. We do have an elevator here, but his apartment is literally the furthest from the elevator you can get. When his delivery arrived, the driver refused to deliver to the residents door (even after the resident explained of his disabilities). The resident was then forced to putter on down and grab his order from the driver. It was extremely difficult for him to juggle walking with the order and balancing on his walking device to stabilize himself to make sure he did not fall while going back to his unit.

Is this customary treatment for paying customers… especially whom are disabled (and a vet) that order from within an apartment community and/or a hotel!?!

Tisk, tisk.

I attempted to call the store just now. The “manager” on duty answered and was absolutely NO help with answering about what your delivery policy is. Couldn’t give me one at all. Basically, he told me that it depends on the driver. I asked for the owners info, after being told that it was not a “corporate chain“. The manager refused to give me any info to assist with rectifying what had happened, or for me to clarify what Cousin Vinny’s Pizza delivery policies are. I finally told him thank you, but I would figure out the info on my own from the Internet/website.

THIS IS UNACCEPTABLE COUSIN VINNY’s PIZZA!!!

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Update: someone reached out to me and credited my account, which wasn’t necessary, but appreciated. They also let me know they are following up with the manager on duty. Hopefully they don’t get in trouble, I just hope they can receive better training on how to approach and handle situations like this. I’m dissatisfied with the service I received, but has been more than remedied. I work in the food industry myself and know how stressful it can be. Which is why I don’t like leaving reviews that are negative, but this was also not my only bad experience. It’s also the worst which is why I left the review. Will be changing my review to 5 stars because they went above and beyond with the follow up customer service.

Ordered a pizza didn’t get anything for an hour and 20 minutes, online said it would be about 35 minutes, and I wouldn’t even expect that. I would have been fine with it showing up an hour later than I ordered They said it was delivered 20 minutes ago, and I told them it was not. They Put me on hold then said the driver should be there soon, which doesn’t even make sense. So another 30 minutes goes by and nothing. I call back, put on hold, and then a manager is on the phone. They cancelled my order and I should be refunded in 3 to 5 days. Not a single apology was said, not even a simple I’m sorry. They didn’t even try to actually have an order delivered which I would have been fine with. I’m a very patient person, and would have been happy with them trying to resolve the situation in some way, but they didn’t. So I asked for my money back and even that wasn’t offered as...