Tim Hortons — Restaurant in Dearborn Heights

This location is the closest and most convenient to home but I avoid it at all cost and will drive out of my way a few more miles to a different location when I can because I don't want to put up with the horrible attitudes and slow service. For instance about half an hour ago today, I went there against my better judgement & saw a VERY empty parking lot and NO lines in the drive thru so I pulled in to make a quick order for an ice capp. I sat in the drive thru for two to three minutes with no response so I ended up parking my car and going inside to make my order instead. When I asked if their drive thru was closed and if that was the reason for the inactivity, I was rudely told with glaring eyes by the worker that they were going through a "shift change" before just walking away without ANY apology. When she came back, she didn't even ask what she could get for me and instead attempted to have stare down competition with me instead while I stood at the counter. Finally I told her my order and she was mute and robotic the whole time while making my order before just dropping it off and walking away as if she couldn't wait to be rid of me. I called the store location when I got home and asked to speak to a manager or supervisor and got the same run around. She couldn't answer me when I asked her why I didn't at least get a response while waiting in the drive thru to explain that they were doing a "shift change" and it would just be a few more minutes before someone would be with me instead of just silence. She offered a non sincere apology over the phone but refused to give me her name when I asked for it. She simply stayed on the line without responding back when she had no more excuses left to make up before I hung up. ALL the staffs there need to be replaced! There's no amount of training that can teach these employees how to give decent customer service. I don't see this location being around for much longer with all these continuous complaints from the customers. I hope whoever is in charge of THIS location sees the al the numerous complaints and takes the...

Okay, I don't even know where to begin. Where is the owner of this Tim Hortons? Is it a Franchise or Corporate? Who do we contact to complain? I mean this place is the slowest Tim Hortons I've ever been to, trust me, I've been to a lot of them. The employees are so slow, very, very slow. Customers can tell that they hate their job and they don't care about anything. The drive through is slower than the inside. Like today, I went to the drive through and there was no one ahead of me, it was empty. I was like okay that's good this will be quick. NO, I had to wait for more than 5 minutes just for them to take my order. Remember, there was no one before me. I then ordered. I had to wait for a coffee and bagel for more than 5 minutes. When I got home I found out it was the wrong bagel, so I threw it away. The owner/manager need to learn from other Tim Hortons around the area like the one in Ford RD/Cherry Hill. They are fast and reliable. This Tim Hortons needs a make over or it should be closed. Don't waste our time and money just because you don't like your job. An advice for the employees: You signed up for this job, no one forced you, so act like it and do it like you mean it. And if you don't like it just quit and find another job. It's just coffee and bagels and some sandwiches. It's not...

5:30 am on Wednesday 08-15-18, I ordered bagel with cream cheese and 10 timbites no BIRTHDAY cake counts, very simple and easy I was the only car in the drive through I had to wait for almost 10 minutes, then i got my order after 10 minutes of drive I checked my food, bagel no cream cheese in it, and most of my timbite were birthday cake !!! I Called the store and spoke to the maneger. I said I don't eat this and she asked to come back with product and my card to get refund. Well I go on drive through because I am on hurry and I don't have time in the morning, then I told the maneger" is that it ??" You are gonna let me go after you made pay for something I don't eat beside the waste of time you did to me?? She said she will put credit under my name, I came back Sunday the 19 th and wanted to speak with owner or general manager and no one was there, supervisor of the shift called GM and she said she doesnt remember me. Well thank you so much Tim Horton for this bad service, I will never buy anything from you again, I will use different Tim Horton and I will tell all family and friend about...