Casey's — Restaurant in Decatur

This store is horrible. Everytime I go in it's dirty is never stocked with product. Cashiers are always very negative. Today we ordered 2 dozen donuts online. When we arrived there was one associate just walking back and forth. He seen us standing at the counter but didn't acknowledge us whatsoever. I told him we had a online order and I told him the name and he tried to hand me a pizza. I stated to him that we did not order pizza we ordered 2 dozen donuts. He looks down at a pile of receipts and said, oh yeah no one has pulled it, you can pull it yourself and he turned around and walked away. Very disappointed in the service but I had people waiting. We went to grab the donuts ourselves, lone behold no donuts. The very fee that we're in there , are what looks like has been ripped apart and bites taken out of. ABSOLUTELY DISGUSTING!! We live less than 2 minutes away and I will never stop in here again. Every experience has been a negative one and this was the one to push us to deciding this place is poor managed and is not going to change....

Went there tonight to pick up a door dash order the cashier was standing at counter, my husband walks in and says I’m here to pick up door dash. The cashier starts laughing and says we have no pizza it’s been closed for an hour, he said well your app let them order? She said not my problem! He came out to car we contacted door dash, I look up and she’s smoking a vape pen in the store!! Looks at me out the window gives me a dirty look and hits the vape AGAIN. Her n the man both in street clothes no name tags! I go in the store and asked who’s the manager? Her response they’re not here! I said I didn’t ask that! She said what can I help you with? I said WHO IS THE MANAGER? She said Ann… started naming 3 other names quickly I said who do I need to contact She said probably Ann what is the problem? I left and ILL NEVER BE BACK TO THAT FILTHY AWFUL...

Have been a loyal customer here for over a decade, literally grew up coming to this location and was always happy until about a year ago. I remained a loyal customer even still and today was the final straw. Terrible customer service - I mean BEYOND. Was out of stock on an item, were supposed to issue a refund but gave me only in store currency to use instead - and was unable to use the "balance" on there to make my next purchase in store. Edit : The interaction in store went so poorly so quickly that I wasn't even able to ask about the two free pizzas I was promised in the email I received from corporate. The clerk was rude and gross on top of that and was unwilling to try and amend the situation. I will be telling every single person I know not to use this location,...