Rita's Water Ice — Restaurant in Delaware

I went there today I bought 4 quarts 1 kids size cup and a pretzel. I walked back to my I broke a piece of the pretzel and realized it was extremely overcooked. It was in fact crunchy smh. I immediately walked back and told Breanna the issue. Breanna instantly frowned her face and told me 2.99. I asked if I had to pay for a new pretzel because they allowed the pretzel to stay in the heater to Long? She shrugged her shoulders and said she can't give me a free pretzel. I said okay can I speak to the manger. She shrugged her shoulders again and said "I am the manager" with a nasty attitude. I was being very patient with her attitude. I then asked for the cooperate number. Breanna then called Azeza over (if that's how spell it the young lady with 2 strand twist) she grabbed the pretzel and it fell apart in the bag. She took the bag to the back and came back and apologized but they are not allowed to replace my pretzel. She was very good at customer service. I asked for a refund and once again Breanna with her unprofessional attitude yelled out "She wants a refund" she was rude the entire time. Hannah then came over to process the refund. Hannah was nice and professional and handled the situation well. Breanna also told me find the number on Google. I will definitely follow up with cooperate. As they have a hand full of unprofessional teens working there. It's a shame because black women are already labeled as women with attitudes as a black women myself I'm so embarrassed. I wish her mother taught her more manners and how to...

Let me tell you something… I was craving a deliciously smooth, cold, and refreshing mango water ice with vanilla custard. ITS ALL I WANTED!! I CHOSE TO EAT THAT OVER ACTUAL DINNER BECAUSE I WANTED IT SO BADLY. Everything was going fine, everything was nice and tasty… Until… I started discovering black spots and what looked like dirt and mold spots in the bottom of my cup. At first I ignored the few tiny specs, but then I found a CLUMP of this dirt substance. I was horrified. I gasped in awe and horror as I realized this mysterious substance that was in my GIRL DINNER was all too prominent inside of my meal/dessert. I’m traumatized. I’m disgusted but.. most of all.. I’m disappointed😞. I’m hurt. How could the Rita’s I know and love me so unsanitary. You will NOT be attaining my presence at this specific establishment ever...

They will over charge you and give you the small item and you paid of a large when you don't get your receipt that's the issue.GET YOUR RECIEPT!!!!

This newer generation needs experience and employment yes but the customer service is terrible. I am in my mid 30's. It will be 2 -3 workers inside and a line of more then 3 ppl and only one person is servicing customers. While the other is on there phone or talking amongst themselves while on the phone about things that shouldn't be mentioned while working. This really is showing Rita's as a whole in a negative light. There needs to be a mgr on duty making sure the employees are giving great service maybe you will receive TIPS ON superb service.This is the New...