Tropical Delight — Restaurant in Delaware

How do I begin? -☆

I research restaurants before I go in hopes that I'm able to find something good especially since there are not a lot of places in our area. Based on the reviews we willingly drove 30 minutes away from our home. I called ahead to ask if they had oxtails. We were told they were in the process of cooking the food that was at 3:14. We arrived at 4:08. Walked in very excited as we saw people waiting in line for their food. When we spoke the the lady taking orders we explained that we called ahead for the food and arrived within the time she said it would be done. 1 hour and 22 minutes later ( I watched two episodes of love it or list it watched countless people come and go In the pouring rain) and after 3 times to check and see if the food was ready. At last the food was done cooking. No apology, no offer of a free beef patty, not even a drink. I get home and expected to be "Delighted" in my tropical dish and the first thing we noticed was dry plantains. How do you mess that up?? The oxtails need to be cooked longer as I was unable to bite, pull or chew on the undercooked meat (that took me 2 hours to get)

I like to support small business especially since we are in a time that many businesses are losing money. We even took a menu in hopes to reorder food in the future and share it with friends.

When we called to talk to the manager to explain our frustration about the long wait and the fact that the food wasnt even cooked properly they laughed and said sorry we can offer you a free plate. Why would I want more of the same? Or even risk get your extra special sauce included with my next meal?

Please save your money, go on pinterest, call a friend make your own food as it would come out faster and taste better then the food that is cooked here.

Glad I own a pressure cooker, I'll see if I'm able to save...

Workers are rude/hateful, food sucks, store looks like it has several health code violations. DONT EAT HERE!! There’s a better food spot on Lockerman.

The customer service isn’t the greatest. I had the cashier an older darkskin woman with a raspy voice make me wait for food that was already done. The cook came out and told me that he had already completed my meal and he didn’t know what she was doing back there. She finally came out and said “would you like some cake for your wait”. Naturally I said sure and then she went to the back and had me wait another 10 min. She did it on purpose…not really sure why because I was very polite and at the time I was a regular. I don’t go anymore especially after that.

I ordered a big meal for a personal event and the guy who took my order must have shared why I needed the food with other workers there. It was very unprofessional and they have no manners.

Zero stars wouldn’t recommend!!! They have very little respect for...

I waited 30 mins for my order and it wasn’t even a busy time. The people are not even friendly at all. They don’t greet you, they don’t smile, they look miserable and they don’t care period! At least let your customers know if there’s going to be a delay on your order right? But of course they won’t. They just take your money and make you wait. Didn’t I say they don’t care?

So when my food came, they did not apologize for the wait and it was not even hot. I expect that it would be pipping hot because it might be freshly cooked. That might explain my wait but it’s not. My food came drenched in sauce but it was mostly bones with very little meat. This for $16.99 are you kidding me? Look at the photo attached. What a horrible experience and a complete waste of money! DO NOT GO! The one in Loockerman street...