Subway — Restaurant in Denton

I ordered on my app for a 12pm pick up. Once I arrived I went to the counter to pick up my orders like I usually do. I had more than 1 on this day, I asked 1 of the guy employees if I could get a cup of banana peppers for my order. He said sure what’s the name, I told him and he provided me with the peppers. Very nice and friendly guy. I started to retrieve my items from the counter and I went to put the additional bag of chips that I ordered in the bag. Out of nowhere this lady employee starts telling me that chips are already in the bag, I advised her that it was for my other order. She continued to speak to me in an aggressive tone stating that she told me my order wasn’t ready yet. I stated that she never said that and all she mentioned were the chips. She starts to yell at me and say I said it 3 times. I told her she did not and to not yell at me. I backed away from the counter and waited for my order to be complete. She slammed my cup on the counter and I asked was my order ready, she stated yes. I then say were you going to let me know and she begins to yell again. We said take care, I told her no you didn’t. She then yells at her coworkers saying OMG did we not say that?! I told her that there was no reason for her to continue to yell at me. She stated I’m not doing this with you, people like you! This establishment truly needs an overhaul of new employees. To make things worse she stated she was a manager. I am truly disappointed at the bad service that I received when I just went in to pick...

Today at 3:53pm on Monday November 8th. There are two kids working. One of the kids working, friends came in. The friend kept saying he was going to make his own sandwich. The both friends went behind the counter while a customer was waiting for his sub to be made. The two friends went behind the counter without a mask on. I’d check your cameras and be careful. Thankfully the guy waiting for his sub didn’t have a problem. I just didn’t see the...

The guys working here are fantastic. Seriously better service than at most restaurants. Always smiling, super friendly, and genuinely wants to make their customers happy. I’ve worked in restaurants before and these guys take food safety more serious than most establishments… always cleaning all the surfaces etc.. They also build the sandwiches with such care, making sure everything is perfect. Thank you guys for your hard work, you all are...